MGMT 3123 - Chapter 9 | MGMT 3123 - MANAGING BEHAV & ORG, Quizzes of Organization Behaviour

Download MGMT 3123 - Chapter 9 | MGMT 3123 - MANAGING BEHAV & ORG and more Quizzes Organization Behaviour in PDF only on Docsity! TERM 1 Group DEFINITION 1 two or more people with common interest, objectives and continuing interaction TERM 2 Work team DEFINITION 2 a group of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable. Task-oriented group TERM 3 Group emphasize on DEFINITION 3 individual leadership individual accountability individual work products TERM 4 Work team emphasize on DEFINITION 4 shared leadership mutual accountability collective work product TERM 5 Characteristics of a well-functioning (effective) group DEFINITION 5 relaxed, comfortable, informal atmosphere group task is well-understood and accepted by the members members listen to one another, participate in task-relevant discussion express both their feelings and thoughts conflict and disagreement are precent and centered around ideas aware and conscious of its own operation and function decision made based on consensus decided actions leads to clear and accepted assignments assigned TERM 6 4 types of group behavior DEFINITION 6 Norms of behavior group cohesion social loafing loss of individuality TERM 7 norms of behavior DEFINITION 7 the standards a work group uses to evaluate member behavior create awareness of, and help regulate, emotions are critical to group's effectiveness TERM 8 Types of Norms DEFINITION 8 Morality norm competence norms norm of discipline behavior Perfomance norm Group norm TERM 9 Group Cohesion DEFINITION 9 the "interpersonal glue" that makes members of a group stick together enhance job satisfaction improve organizational productivity More cohesive, more organizational citizenship behavior, better performance (Banking team in HK and US) TERM 10 Social Loafing DEFINITION 10 one or more group members rely on the efforts of other group members and fail to contribute their own time, effort, thoughts, or other resources to the group AKA Free-riding, slacking TERM 21 Norming DEFINITION 21 Agreement and consensus Clear roles and responsibility Facilitation TERM 22 Performing DEFINITION 22 Clear vision and purpose Focus on goal achievement Delegation TERM 23 Adjourning DEFINITION 23 Task completion Good feeling about achievements Recognition TERM 24 Group becoming a team DEFINITION 24 Common purpose Shared vision Committed to group committed to organizational success TERM 25 The whole is greater than the sum of its part DEFINITION 25 importance of team TERM 26 Punctuated Equilibrium model DEFINITION 26 Points out that groups do not necessarily progress linearly from one step to another in a predetermined sequence (Forming - Norming - Storming - Performing - Adjourning) alternate between periods of inertia with little visible progress toward goal achievement punctuated by bursts of energy at work groups develop TERM 27 Characteristics of a mature group DEFINITION 27 Purpose and mission Behavioral norms** Group cohesion** Status structure TERM 28 Purpose and mission DEFINITION 28 assigned to a group or emerged from within the group clear understanding of the mission and agree to go in the same direction TERM 29 Behavioral norm DEFINITION 29 the standards that a work group uses to evaluate the behavior of its members benefits for all and positively affect members in the group TERM 30 Relationship between cohesiveness and work- related tension DEFINITION 30 Higher group cohesiveness, Lower work-related tension Group cohesion provides calming effect on team members TERM 31 Group size and group cohesiveness DEFINITION 31 Small group (5 -7) have better group cohesion compared to bigger groups of (>25) TERM 32 External pressure and group cohesiveness DEFINITION 32 High external pressure helps increasing group cohesiveness TERM 33 Intra-group competition and group cohesiveness DEFINITION 33 Intra-group competition reduces group cohesiveness TERM 34 Example: Miami Heat DEFINITION 34 Had 3 star players in the team, yet lose the championship game all 3 star players were having inter-group competition, lack of group cohesion TERM 35 Lebron James's 6 guidelines DEFINITION 35 Start with sacrifice stars cannot go it alone adversity is an asset when the going gets tough, turn to one another manage from the inside out beware the blame game TERM 46 New Team Environment DEFINITION 46 Person comes up with initiatives team has considerable authority to chart its own steps members form a team because people learn to collaborate in the face of their emerging right to think for themselves People both rock the boat and work together People cooperate using their thoughts and feelings. They link up through direct talk TERM 47 Old work environment DEFINITION 47 Person follows order Team depends on the manager to chart its course Members were a team because people conformed to direction set by the manger No one rocked the boat People cooperated by suppressing their thoughts and feelings. They wanted to get along TERM 48 Factors in work team effectiveness DEFINITION 48 Work team structure Work team process TERM 49 Quality team DEFINITION 49 a team that is part of an organization's structure and is empowered to act on its decisions regarding product and service quality TERM 50 Total quality program DEFINITION 50 Quality team Quality circle TERM 51 Quality Circle DEFINITION 51 small group of employees who work voluntarily on company time to address work-related problems TERM 52 Quality Team Vs Quality Circle DEFINITION 52 Quality team is formal, assigned by upper level management, and have formal power (top down management) Quality circle is informal, voluntary, lack of power (down up management) TERM 53 Quality team and Quality Circle DEFINITION 53 deal with substantive issue to be effective must be continuously reinforced to be effective TERM 54 Social Benefits DEFINITION 54 Psychological intimacy Integrated involvement TERM 55 Psychological intimacy DEFINITION 55 emotional and psychological closeness to other team or group members emotion based TERM 56 Integrated involvement DEFINITION 56 closeness achieved through tasks and activities behavior and activity based TERM 57 Diversity in team DEFINITION 57 Dissimilarity Creativity TERM 58 Foundation of successful teamwork DEFINITION 58 working together team diversity empowerment skills TERM 59 Jigsaw Cooperative learning DEFINITION 59 Emphasis on listening skill (reflective listening) that built cooperation TERM 60 Team diversity DEFINITION 60 The differences in ability, skills, experience, personality, and demographic characteristics within a team