Consumer Protection: Midterm Review - Prof. Eve Pentecost, Study notes of Marketing

Download Consumer Protection: Midterm Review - Prof. Eve Pentecost and more Study notes Marketing in PDF only on Docsity! Midterm Review  Consumer interest  Public interest  Equity  Consumer problems  Consumer responsibilities  Moral rights  Consumer sovereignty  Producer sovereignty  Special interest groups  Consumer protections under attack  Ways government promotes consumer interest  Conflicts between public and consumer interest  Ways to pursue consumer interest  History of consumer movement  Famous consumer protection literature  Scandals providing impetus to the consumer mvt.  Leaders in the consumer mvt.  Cooling off period  Implied warranties  Express warranties  Statutory rights  Warranty of merchantability  Warranty of fitness for particular purpose  Warranty card registration  Kennedy’s Consumer Bill of Rights  Types of rip-offs  Privacy in consumer transactions  Bait-and-switch  Puffery  Fraud  Ways to avoid identity theft  Public goods  FTC’s role protecting consumers  Corporations that fleece consumers  Effective complaining process  Arbitration  Small claims court  Damages  Restitution  Compensatory damages  Punitive damages  Ways consumers may break a contract  Key consumer powers to improve the economic marketplace  Lemon laws  Door-to-door rules  Telemarketing crooks  Rule of thumb for a good charity  Pyramid schemes  Ponzi schemes  Multi-level network marketing  Laws on sale transactions  Laws on vehicles  Laws on warranties  Laws on housing  Laws on credit  Terms and concepts from course notes  McDonald’s case  Nader’s consumer activist groups