Communication Skills for Police Officers: Effective Techniques and Strategies, Exams of Law

Download Communication Skills for Police Officers: Effective Techniques and Strategies and more Exams Law in PDF only on Docsity! MPTC Lynnfield 2nd ROC Final Exam- Communication skills set Questions And Answers Officer Parker stopped Mrs. Franks for speeding. While explaining his reason for the stop, Mrs. Franks stares directly at Officer Parker's face, does not blink, and does not look away. Eye contact demonstrated by Mrs. Franks is consistent with which emotion? - correct answer ✅Aggression Body language can account for up to ____% of any spoken message during fact-to-face communication? - correct answer ✅90% To communicate effectively, officers should begin with, and respond to most citizen encounters using the _________. - correct answer ✅Adult role Officer Monroe is investigating a robbery and a conducting witness interview. The witness, Mr. Jones is talkative and having a difficult time answering Officer Monroe's questions. To establish needed control over the conversation and interview, what type of questions should Office Monroe use? - correct answer ✅Close-ended ___________ is a conflict management technique designed to persuade potentially violent people that a peaceful MPTC Lynnfield 2nd ROC Final Exam- Communication skills set Questions And Answers solution is their best option. - correct answer ✅De-escalation You respond to a crisis event involving Mr. Smith, who is crying uncontrollably. When communicating with Mr. Smith, which statement is the most effective for demonstrating empathy and active listening? - correct answer ✅"I can see that you are upset" When negotiating, officers must identify the problem and separate people from the problem. Which answer below is NOT an effective negotiation strategy? - correct answer ✅Interrupt parties if they talk for too long Officer Allen responded to investigate a domestic violence assault. While interviewing the victim, Officer Allen used active listening strategies when making the following statements. Which statement best represents summarizing? - correct answer ✅Officer should not say any of the above statements next. Officer Richards is investigating a possible identity theft crime. The victim speaks mostly Spanish and very little English. An interpreter cannot come to the scene for another 2-3 hours. To communicate effectively, Officer MPTC Lynnfield 2nd ROC Final Exam- Communication skills set Questions And Answers Which question below will most likely be answered with more details? - correct answer ✅"What made you drive this way home?" Which of the following is a best practice for radio communication? - correct answer ✅Be clear, concise and keep the message brief. While investigating a burglary, Officer Jones tries to comfort an anxious victim by moving into her personal space. However, the victim only becomes more anxious during the interview. What should Officer Jones do next to help decrease the victim's anxiety? - correct answer ✅Increase distance from the victim. Officer Reeves is investigating a domestic assault. The victim, Mary, is hearing impaired. What should Officer Reeves do to communicate effectively with Mary? - correct answer ✅Officer Reeves should do all of the above to communicate with Mary When used consistently, "I" statements can demonstrate empathy, active listening, and help clarify messages in a non-threatening way. Which of the following is the best MPTC Lynnfield 2nd ROC Final Exam- Communication skills set Questions And Answers example of an effective "I" statement? - correct answer ✅I can see you are upset. Define integrity. - correct answer ✅Firm adherence to a code of conduct. Which answer below is NOT a distinguishing characteristic for effective policing in the United States? - correct answer ✅The police must be warriors to build public trust. Officer Bowman works in a high-crime neighborhood and believes the general public is a threat to social order and officer safety. Officer Bowman said, "I can only rely on fellow officers for help." Which answer below best describes Officer Bowman's bias toward the public? - correct answer ✅Us vs. Them Police officer _______ is the authority to choose what should be done in a particular situation. - correct answer ✅discretion ________ is a community belief that the police are competent to exercise authority, maintain social order, MPTC Lynnfield 2nd ROC Final Exam- Communication skills set Questions And Answers manage conflicts, and solve problems. - correct answer ✅Legitimacy Larry openly tells his co-worker that "he hates all teenagers because they are disrespectful liars." Which answer below best describes Larry's personal bias toward teenagers? - correct answer ✅Explicit Officer Lang communicated effectively during a highly stressful crisis event because she recognized her own emotions and the emotions of a frantic armed robbery victim. Which answer below best describes the highest level of emotional intelligence demonstrated by Officer Lang? - correct answer ✅Self-Awareness Andy is outgoing, persuasive and likes to be recognized. When talking with Andy, it is best to connect with him on a personal level and focus on "the team." Which answer below best describes Andy's personality type? - correct answer ✅Influence While talking with Mr. Allen, Officer Haskins understands Mr. Allen is frustrated with the police department, even though Mr. Allen is not directly communicating his MPTC Lynnfield 2nd ROC Final Exam- Communication skills set Questions And Answers Officer Powers was a Hospice Care volunteer for 10 years because he enjoyed helping families in need. Officer Powers stopped volunteering because two Hospice staff members were very rude towards, and yelled at dying patients. Which answer below best describes Officer Powers' new personal bias toward Hospice? - correct answer ✅Negative Which of the following is NOT one of the characteristics of effective problem solving models? - correct answer ✅Immediate During a traffic stop, Officer Parker becomes angry when the driver starts cursing and yelling. Officer Parker is unable to recognize his anger at the moment and argues with the driver. To demonstrate self-awareness and communicate effectively, Officer Parker must be able to ask himself which question first? - correct answer ✅What do i see in myself? Police officer Adams sets aside individual concerns to pursue the common goals of public safety and security. Which answer below best describes the shared "Who We Are" value demonstrated by Officer Adams? - correct answer ✅Leadership MPTC Lynnfield 2nd ROC Final Exam- Communication skills set Questions And Answers ________ means to treat all people and groups equally. - correct answer ✅Impartial Officer Kline just found a homeless person sleeping in an alley. Officer Kline thinks homeless people are lazy and refuse to work. Officer Kline is unable to realize, or even consider, that the homeless man she just found actually works five days a week. Which answer below best describes Officer Kline's personal bias toward the homeless man? - correct answer ✅confirmation Define Ethics - correct answer ✅A set of moral issues, principles or values.