Effective Communication Techniques & Emotional Intelligence for Police Officers, Exams of Constitutional Law

Download Effective Communication Techniques & Emotional Intelligence for Police Officers and more Exams Constitutional Law in PDF only on Docsity! MPTC Lynnfield 2nd ROC Final Exam- Communication skills set Officer Parker stopped Mrs. Franks for speeding. While explaining his reason for the stop, Mrs. Franks stares directly at Officer Parker's face, does not blink, and does not look away. Eye contact demonstrated by Mrs. Franks is consistent with which emotion? Aggression 3 multiple choice options Body language can account for up to ____% of any spoken message during fact-to- face communication? 90% 3 multiple choice options Brainpower To communicate effectively, officers should begin with, and respond to most citizen encounters using the _________. Adult role 3 multiple choice options Officer Monroe is investigating a robbery and a conducting witness interview. The witness, Mr. Jones is talkative and having a difficult time answering Officer Monroe's questions. To establish needed control over the conversation and interview, what type of questions should Office Monroe use? Close-ended 3 multiple choice options ___________ is a conflict management technique designed to persuade potentially violent people that a peaceful solution is their best option. De-escalation 3 multiple choice options You respond to a crisis event involving Mr. Smith, who is crying uncontrollably. When communicating with Mr. Smith, which statement is the most effective for demonstrating empathy and active listening? "I can see that you are upset" 3 multiple choice options When negotiating, officers must identify the problem and separate people from the problem. Which answer below is NOT an effective negotiation strategy? Interrupt parties if they talk for too long 3 multiple choice options Officer Allen responded to investigate a domestic violence assault. While interviewing the victim, Officer Allen used active listening strategies when making the following statements. Which statement best represents summarizing? Officer should not say any of the above statements next. 3 multiple choice options Officer Richards is investigating a possible identity theft crime. The victim speaks mostly Spanish and very little English. An interpreter cannot come to the scene for another 2-3 hours. To communicate effectively, Officer Rchardes should do all of the following, EXCEPT Increase voice volume 3 multiple choice options Officer Carter needs to arrest Mr. Boyd on an outstanding warrant. Mr. Boyd is visibly upset. What should Officer Carter do or say to determine Mr. Boyd's potential for non-compliance? Identify and share some commonalities with Joey. 3 multiple choice options Officer Allen is investigating a larceny. The victim, George is blind. What should Officer Allen do to communicate effectively with George? Minimize noise distractions 3 multiple choice options Why do police officers need to be careful about word choice? All of the above are reasons why police officers need to be careful about word choice. 3 multiple choice options Which answer below is correct about proxemics? Personal and social distances vary by culture 3 multiple choice options Which of the following are effective de-escalation techniques? All of the above are effective de-escalation techniques 3 multiple choice options Officer Rice is trying to interview Frank, a home invasion victim. The offenders gained entry because Frank forgot to lock his front door. Frank is angry and yelling "The Police are incompetent!" What should Officer Rice do to facilitate effective communication with Frank? Officer Rice should lower his voice volume when talking to Frank 3 multiple choice options Officer Allen responded to investigate a domestic violence assault. While interviewing the victim, Officer Allen used active strategies when making the following statements. Which statement best represents acknowledging? "I see you are upset and have every right to be." 3 multiple choice options Which of the following is NOT TRUE about contact and cover? Officers should never switch contact and cover roles. 3 multiple choice options Which question below will most likely be answered with more details? "What made you drive this way home?" 3 multiple choice options Which of the following is a best practice for radio communication? Be clear, concise and keep the message brief. 3 multiple choice options While investigating a burglary, Officer Jones tries to comfort an anxious victim by moving into her personal space. However, the victim only becomes more anxious during the interview. What should Officer Jones do next to help decrease the victim's anxiety? Increase distance from the victim. 3 multiple choice options Officer Reeves is investigating a domestic assault. The victim, Mary, is hearing impaired. What should Officer Reeves do to communicate effectively with Mary? Officer Reeves should do all of the above to communicate with Mary 3 multiple choice options