Download MS Windows Server 2012 R2 Baseline Security Standards and more Summaries Information Technology in PDF only on Docsity! Access online at oc.lc/uxtips Best practices for user-centered design ACRL 2019 Plan • Create user personas. o Define the user’s context, including their motivations, goals, concerns or frustrations, demographic information, and physical, social, and technological environments. o Data is invaluable if you have it; hypotheses are useful if you don’t. o Empathy maps help illustrate persona information succinctly. • Consult resources for creating personas. o Usability.gov: Personas o Interaction Design Association: What are User Personas? o Nielsen Norman Group: Empathy Mapping • Decide which personas and goals are most important for your institution. • Decide what to measure based on what success metrics matter to you. o Consider how your goals and the user’s goals may or may not overlap. o Consider how to measure. What information do you need to determine that the user was able to reach their goal successfully? • Determine how the design will mirror the rest of your institution. o Consistent branding adds to the credibility of the experience. • Consult planning resources. o Information Needs Assessment Toolkit, prepared for PALNI by Eric Bradley and Ruth Szpunar Collect input • Choose the most appropriate methods for collecting feedback. o For a deep understanding of context, goals, and workflows—including things people wouldn’t think to mention—use ethnographic methods (diaries, maps, contextual inquiries, etc.). ▪ For more about ethnographic research in libraries, see the ERIAL project guide. o To explore understandings, goals, and concerns in depth, use interviews. o To gather data at scale, use surveys. o To generate consensus, debate, or new ideas, use focus groups. o To see behavior at scale, use activity logs. o Perform task-based studies with low-fidelity prototypes—even paper prototypes—early on to see what people actually do and whether a proposed design fits the way they work. o Perform usability tests to confirm that an implemented design works as expected.
