Quality Management and Productivity: Formulas, Tools, and Strategies, Study notes of Production and Operations Management

Download Quality Management and Productivity: Formulas, Tools, and Strategies and more Study notes Production and Operations Management in PDF only on Docsity! Know definitions, don’t worry about Excel, only need to know 4 and 18 from ch. 5 in terms of formulas, 50/50 verbal and math, Patgorski and Russell I. Intro a. Productivity= output/input b. Marketing, Finance, Operations c. Supply chain d. Globalization and competitiveness i. Money throughout the world e. Strategy and operations i. Corporate 1. Finance 2. Marketing 3. Operation (most important for running a business) II. Quality Management a. Quality tools i. Checksheet ii. Pareto b. Importance of quality i. Cost of poor quality c. Evolution of Quality control i. Statistical processing control ii. Acceptance sample d. Deming cycle (14 points) i. Plan ii. Do iii. Check iv. Act e. 6 sigma (what does it mean in parts per million?) i. DMAIC (much like Deming) ii. Importance iii. Ideas f. Quality awards i. ISO Cert III. Statistical Process Control a. SPC in quality management i. Attributes and variable 1. Assignable causes 2. Random causes b. Control charts (defects in a sampling unit) i. P- percent ii. C-count iii. Xbar and R 1. Xbar= avg of sample values 2. Xdoublebar= avg of sample avg 3. R= sample hi-lo values 4. Rbar= avg iv. UCL= mean +- z std. dev. v. Pbar= # defective/ total # measured (sample size x # samples) c. Process capability i. Specifications 1. Given by customer ii. Control limit 1. Given by process 2. As quality of the process decreases, the control limit difference increases (range increase) IV. Product design a. Idea generation i. Feasibility, prototype b. Design process (corporate and customer input to produce a good design) i. Products ii. Services c. Design documents i. Prints ii. Specs iii. Assembly diagrams d. Concurrent design i. Design teams ii. Reduce time to market, cost of design, cost of changes e. Technology i. CAD ii. CAE iii. CAM f. Collaborative design i. Design reviews 1. What if? g. Environmental design h. QFD i. House of quality i. Design for robustness V. Service design a. Service economy i. Characteristics of services vs. products