Organizational behavior is an interdisciplinary field dedicated to the study of how indivi, Exams of Management Theory

Download Organizational behavior is an interdisciplinary field dedicated to the study of how indivi and more Exams Management Theory in PDF only on Docsity! 1. Organizational behavior is an interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   1 REFERENCES:   457 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-01 - 14-01 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 2. Job satisfaction is work behavior that goes beyond job requirements and contributes as needed to the organization's success.   a. True   b. False ANSWER:   False POINTS:   1 DIFFICULTY:   1 REFERENCES:   459 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-02 - 14-02 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 3. The link between satisfaction and performance, according to research, is generally small and is affected by other factors.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   460 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-02 - 14-02 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 4. Organizations don't want to lose talented, highly skilled workers, so they try to create an atmosphere of job satisfaction.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   460 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-02 - 14-02 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 5. Loyalty to and heavy involvement in one's organization refers to organizational commitment.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   460 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-02 - 14-02 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 6. Proximity is the tendency to group sensory data because they are alike in some way.   a. True   b. False ANSWER:   False POINTS:   1 DIFFICULTY:   1 REFERENCES:   462 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 7. A halo blinds the perceiver to other attributes that should be used in generating a more complete assessment.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   462 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge KEYWORDS:   Bloom's: Knowledge OTHER:   F 15. From attributions viewpoint, if the behavior is distinctive, the perceiver probably will make an internal attribution.   a. True   b. False ANSWER:   False POINTS:   1 DIFFICULTY:   2 REFERENCES:   464 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 16. Self-serving bias is when people give themselves too much credit for what they do well and give external forces too much blame when they fail.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   1 REFERENCES:   464 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 17. An internal attribution says something about the situation has caused the person’s behavior.   a. True   b. False ANSWER:   False POINTS:   1 DIFFICULTY:   2 REFERENCES:   464 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 18. Teresa is highly imaginative and an artistically sensitive individual who displays a high degree of creativity. According to the Big Five personality factors, these qualities describe her openness to experience.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 19. The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships is called extroversion.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 20. The degree to which a person is able to get along with others by being good-natured, likable, cooperative, forgiving, understanding, and trusting is agreeableness.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 21. The degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented is conscientiousness.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 22. The degree to which a person is calm, enthusiastic, and self-confident, rather than tense, depressed, moody, or insecure is emotional stability.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-05 - 14-05 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 23. According to research, seven in ten top executives test out to be introverts.   a. True   b. False ANSWER:   False POINTS:   1 DIFFICULTY:   3 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 24. Person-job fit is the extent to which a person's ability and personality matches the requirements of a job.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   1 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F KEYWORDS:   Bloom's: Knowledge OTHER:   F 32. The Sensation-Thinking style prefers dealing with theoretical or technical problems.   a. True   b. False ANSWER:   False POINTS:   1 DIFFICULTY:   2 REFERENCES:   471 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 33. An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   473 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-05 - 14-05 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 34. Social awareness is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others.   a. True   b. False ANSWER:   False POINTS:   1 DIFFICULTY:   2 REFERENCES:   474 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-05 - 14-05 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 35. The ability to connect to others, build positive relationships, respond to the emotions of others, and influence others is referred to as relationship management.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   473 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-06 - 14-06 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 36. Self-management is being aware of what you are feeling.   a. True   b. False ANSWER:   False POINTS:   1 DIFFICULTY:   2 REFERENCES:   474 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-05 - 14-05 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 37. Self-management is NOT a component of emotional intelligence.   a. True   b. False ANSWER:   False POINTS:   1 DIFFICULTY:   1 REFERENCES:   474 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-06 - 14-06 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 38. Self confidence refers to a general assurance in one’s own ideas, judgment, and capabilities.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   474 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 39. The three options in getting things done are: doing it, delegating it, or defering it.   a. True   b. False ANSWER:   True POINTS:   1 DIFFICULTY:   2 REFERENCES:   477 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-07 - 14-07 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge 40. The last step in getting organized is to empty your head.   a. True   b. False ANSWER:   False POINTS:   1 DIFFICULTY:   2 REFERENCES:   477 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-07 - 14-07 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge 41. According to research, an individual's personality has no affect on how they respond to stressors.   a. True   b. False ANSWER:   False POINTS:   1 DIFFICULTY:   2 REFERENCES:   478 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-08 - 14-08 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 42. Extreme competitiveness, impatience, aggressiveness, and devotion to work are included in Type B behavior pattern.   a. True   b. False ANSWER:   False 49. The general assurance in one’s own ideas, judgment, and capabilities is referred to as:   a. locus of control.   b. self-confidence.   c. self-efficacy.   d. perceptual selectivity.   e. cognitive dissonance. ANSWER:   b POINTS:   1 DIFFICULTY:   2 REFERENCES:   456 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-01 - 14-01 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 50. People generally experience _____ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers.   a. job involvement   b. extroversion   c. cognitive dissonance   d. Machiavellianism   e. job satisfaction ANSWER:   e POINTS:   1 DIFFICULTY:   2 REFERENCES:   459 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-02 - 14-02 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 51. Studies have found that the characteristic most common to top executives is:   a. a Type A personality.   b. a workaholic mentality.   c. an unsatisfied worker.   d. an optimistic attitude.   e. an introverted personality. ANSWER:   d POINTS:   1 DIFFICULTY:   2 REFERENCES:   459 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-05 - 14-05 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 52. A survey by the Conference Board found that _____ percentage of US workers are satisfied with their work.   a. 25   b. 75   c. 45   d. 10   e. 95 ANSWER:   c POINTS:   1 DIFFICULTY:   2 REFERENCES:   460 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-02 - 14-02 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 53. An employee with a high degree of _____ is more likely to want to stay with their current company.   a. work happiness   b. cognitive dissonance   c. organizational fit   d. organizational committment   e. cognitive evaluations ANSWER:   d POINTS:   1 DIFFICULTY:   2 REFERENCES:   460 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-02 - 14-02 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   A 54. Which of the following is a way for managers to promote organizational committment?   a. Making work difficult   b. Punishing poor performance   c. Creating more rules   d. Giving more rewards   e. Being honest ANSWER:   e POINTS:   1 DIFFICULTY:   3 REFERENCES:   460 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-02 - 14-02 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   A 55. Research shows that the link between _____ and _____ is small and is influenced by other factors.   a. satisfaction; performance   b. stress; work   c. stress; home   d. stress; performance   e. satisfaction; personality ANSWER:   a POINTS:   1 DIFFICULTY:   2 REFERENCES:   460 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-02 - 14-02 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 56. _____is defined as a positive attitude toward one's job.   a. Occupation approval   b. Career fulfillment   c. Job satisfaction   d. Organizational happiness   e. Organizational commitment ANSWER:   c POINTS:   1 DIFFICULTY:   1 REFERENCES:   460 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-02 - 14-02 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 57. _____refers to loyalty to the heavy involvement in the organization.   a. Organization citizenship   b. Job satisfaction   c. Dissonance   d. Organizational commitment STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 63. In what stage of the perception process are individuals likely to put things into patterns?   a. Selecting   b. Projecting   c. Organizing   d. Sensing   e. Reasoning ANSWER:   c POINTS:   1 DIFFICULTY:   2 REFERENCES:   462 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 64. The first step in the perception process is _____.   a. contrasting   b. attribution   c. reasoning   d. observation   e. stereotyping ANSWER:   d POINTS:   1 DIFFICULTY:   3 REFERENCES:   462 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   A 65. Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?   a. Stereotyping   b. Projection   c. Figure-ground   d. The halo effect   e. Perceptual defense ANSWER:   a POINTS:   1 DIFFICULTY:   1 REFERENCES:   462 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 66. An overall impression of a person or situation based on one attribute, either favorable or unfavorable, is an example of:   a. projection.   b. the halo effect.   c. perceptual defense.   d. stereotyping.   e. attribution. ANSWER:   b POINTS:   1 DIFFICULTY:   1 REFERENCES:   463 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 67. Josh evaluates Kandi's performance and gives her an “outstanding” based on his knowledge that she came to work everyday earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment?   a. Perceptual defense   b. Projection   c. Stereotyping   d. The halo effect   e. Figure-ground ANSWER:   d POINTS:   1 DIFFICULTY:   2 REFERENCES:   463 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   A 68. The tendancy to overestimate the contribution of internal factors is part of which perceptual bias?   a. Projection   b. Self-serving bias   c. The halo effect   d. Figure ground   e. Selective perception ANSWER:   b POINTS:   1 DIFFICULTY:   1 REFERENCES:   463 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 69. The tendancy to overestimate the contribution of external factors is part of which perceptual bias?   a. Projection   b. The fundamental attribution error   c. The halo effect   d. Figure ground   e. Selective perception ANSWER:   b POINTS:   1 DIFFICULTY:   1 REFERENCES:   463 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 70. Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias?   a. perceptual distortion.   b. closure activity.   c. the fundamental attribution error.   d. stereotyping.   e. perceptual grouping. ANSWER:   c POINTS:   1 DIFFICULTY:   1 REFERENCES:   464 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics   c. Emotional stability   d. Openness to experience   e. Extroversion ANSWER:   a POINTS:   1 DIFFICULTY:   2 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   A 77. Which of the following refers to the degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented?   a. Agreeableness   b. Conscientiousness   c. Emotional stability   d. Openness to experience   e. Extroversion ANSWER:   b POINTS:   1 DIFFICULTY:   2 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 78. If Ben is tense, nervous, depressed and insecure, he would tend to be rated as low on which of these factors?   a. Agreeableness   b. Conscientiousness   c. Emotional stability   d. Openness to experience   e. Extroversion ANSWER:   c POINTS:   1 DIFFICULTY:   2 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   A 79. Canyon River, Inc. is looking for an individual who has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas. Which of these factors are they emphasizing in their search?   a. Agreeableness   b. Conscientiousness   c. Emotional stability   d. Openness to experience   e. Extroversion ANSWER:   d POINTS:   1 DIFFICULTY:   2 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   A 80. Traits of _____seem to be particularly important in today's collaborative organizations.   a. likability   b. agreeableness   c. friendliness   d. openness   e. sociability ANSWER:   b POINTS:   1 DIFFICULTY:   1 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 81. Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces?   a. Machiavellianism   b. Emotional stability   c. Locus of control   d. Authoritarianism   e. Extroversion ANSWER:   c POINTS:   1 DIFFICULTY:   1 REFERENCES:   468 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-05 - 14-05 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 82. Individuals who believe that they control their own destiny are described as having a:   a. high external locus of control.   b. high Mach personality.   c. low introversion characteristic.   d. high internal locus of control.   e. low Mach personality. ANSWER:   d POINTS:   1 DIFFICULTY:   2 REFERENCES:   468 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-05 - 14-05 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 83. Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n):   a. external locus of control.   b. high conscientiousness.   c. sensation and intuition type personality.   d. internal locus of control.   e. high Mach attitude. ANSWER:   a POINTS:   1 DIFFICULTY:   3 REFERENCES:   469 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-05 - 14-05 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   A 84. People with an external locus of control are:   a. more achievement oriented.   b. better able to handle complex information and problem solving.   c. more independent.   d. easier to motivate.   e. easier to lead. OTHER:   F 90. Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.   a. high introverted individuals   b. high authoritarians   c. high Machs   d. low extroverted individuals   e. low Machs ANSWER:   c POINTS:   1 DIFFICULTY:   2 REFERENCES:   470 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 91. Which of these styles, according to Jung, avoids specifics, decentralizes decision-making and develops few rules and regulations?   a. Intuitive-feeling   b. Sensation-thinking   c. Intuitive-thinking   d. Sensation-feeling   e. None of these. ANSWER:   a POINTS:   1 DIFFICULTY:   2 REFERENCES:   470 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 92. Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation. In gathering information, Maliah prefers routine and order. Based on this information, Maliah ranks highly in which Myers-Briggs category?   a. Judging-Perceiving   b. Intuitive-Thinking   c. Sensation-Thinking   d. Sensation-Feeling   e. Intuitive-Feeling ANSWER:   c POINTS:   1 DIFFICULTY:   3 REFERENCES:   471 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   A 93. Which of these styles would likely be appropriate for a counseling job?   a. Intuitive-feeling   b. Sensation-thinking   c. Intuitive-thinking   d. Sensation-feeling   e. None of these. ANSWER:   d POINTS:   1 DIFFICULTY:   3 REFERENCES:   471 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 94. A widely used personality test that measures how people differ on all four of Jung's sets of paired opposites is the ______.   a. Keirsey personality test   b. Myers-Briggs Type Indicator   c. Eysenck Personality Test   d. Enneagram Personality Type Detector   e. Oxford Capacity Analysis ANSWER:   b POINTS:   1 DIFFICULTY:   2 REFERENCES:   471 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 95. When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, _____is happening.   a. Perceptual selectivity   b. Cognitive dissonance   c. Contagious feeling   d. Self-efficacy   e. Emotion contagion ANSWER:   e POINTS:   1 DIFFICULTY:   2 REFERENCES:   473 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-05 - 14-05 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 96. Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions?   a. It is the basis for all the other components; being aware of what you are feeling.   b. It is the ability to balance one's moods so that worry, anxiety, fear, or anger do not cloud thinking.   c. It is the ability to be hopeful and to persist in the face of obstacles.   d. It is the ability to be able to put yourself in someone else's shoes.   e. It is the ability to connect to others and build positive relationships. ANSWER:   b POINTS:   1 DIFFICULTY:   3 REFERENCES:   474 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-06 - 14-06 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 97. A high degree of _____means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.   a. self-management   b. social cohesiveness   c. social awareness   d. relationship management   e. self-awareness ANSWER:   e POINTS:   1 DIFFICULTY:   2 REFERENCES:   474 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-06 - 14-06 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics   c. Nonprogrammed decisions   d. Role ambiguity   e. Task underload ANSWER:   d POINTS:   1 DIFFICULTY:   1 REFERENCES:   483 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-08 - 14-08 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F Scenario - Layla Fox Layla Fox is a creative, imaginative, artistically sensitive individual who loves to take on new opportunities. She is a successful manager who believes that she makes her own destiny through hard work and listening to people. Her personal problem solving style is intuitive-thinking. 104. Layla can best be described using which of these Big Five personality factors? a. Agreeableness b. Openness to experience c. Conscientiousness d. Extroversion e. Emotional stability ANSWER:   b POINTS:   1 DIFFICULTY:   2 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   A 105. Layla appears to have a: a. high external locus of control. b. high Mach personality. c. high authoritarian style. d. high internal locus of control. e. low extroversion characteristic. ANSWER:   d POINTS:   1 DIFFICULTY:   2 REFERENCES:   470 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   A 106. Which of these occupations would Layla most likely succeed in based on her problem solving style? a. Counseling b. Advertising c. Teaching business d. Engineering e. Politics ANSWER:   c POINTS:   1 DIFFICULTY:   2 REFERENCES:   471 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   A 107. A positive attitude toward one's job is called ______. ANSWER:   job satisfaction POINTS:   1 DIFFICULTY:   2 REFERENCES:   459 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-02 - 14-02 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 108. Loyalty to and heavy involvement in one's organization is called ______. ANSWER:   organizational commitment POINTS:   1 DIFFICULTY:   2 REFERENCES:   460 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-02 - 14-02 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 109. The process people use to make sense of the environment by selecting, organizing, and interpreting information from the environment is referred to as ______. ANSWER:   perception POINTS:   1 DIFFICULTY:   2 REFERENCES:   462 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 110. ______ is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information. ANSWER:   Perception POINTS:   1 DIFFICULTY:   2 REFERENCES:   462 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 111. Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ______. ANSWER:   perceptual distortions POINTS:   1 DIFFICULTY:   2 REFERENCES:   462 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 112. ______ is the tendency to assign an individual to a group or broad category and then attribute generalizations about the group to the individual. ANSWER:   Stereotyping POINTS:   1 DIFFICULTY:   2 REFERENCES:   462 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 113. The ______ occurs when the perceiver develops an overall impression of a person or situation based on one attribute, either favorable or unfavorable. ANSWER:   halo effect POINTS:   1 DIFFICULTY:   2 POINTS:   1 DIFFICULTY:   2 REFERENCES:   479 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-08 - 14-08 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 122. ______ are stressors arising from the tasks required of a person holding a particular job. ANSWER:   Task demands POINTS:   1 DIFFICULTY:   2 REFERENCES:   480 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-08 - 14-08 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 123. ______ are stressors associated with relationships in the organization. ANSWER:   Interpersonal demands POINTS:   1 DIFFICULTY:   2 REFERENCES:   480 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-08 - 14-08 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 124. A physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ______. ANSWER:   stress POINTS:   1 DIFFICULTY:   2 REFERENCES:   483 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-08 - 14-08 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 125. Uncertainty about what behaviors are expected of a person in a particular role is referred to as ______. ANSWER:   role ambiguity POINTS:   1 DIFFICULTY:   2 REFERENCES:   483 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-08 - 14-08 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 126. Briefly describe the perception process. ANSWER:   First we observe information (sensory data) from the environment through our senses; taste, smell, hearing, sight, and touch. Next, our mind screens the data and will select only the items we will process further. Third, we organize the selected data into meaningful patterns for interpretation and response. POINTS:   1 DIFFICULTY:   2 REFERENCES:   462 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 127. Describe any three common perceptual distortions that managers make. Give an example of each. ANSWER:   The common perceptual distortions are stereotyping, the halo effect, projection, and perceptual defense. POINTS:   1 DIFFICULTY:   2 REFERENCES:   462 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 128. Describe the three factors that influence whether an attribution will be external or internal. ANSWER:   Distinctiveness determines whether a behavior is unusual for that person. To be consensus, means to find out whether people tend to respond to similar situations in the same way. Finally, consistency shows if a person being observed has a history of behaving in the same way. POINTS:   1 DIFFICULTY:   2 REFERENCES:   464-465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-03 - 14-03 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 129. Explain the Big Five personality factors. Are these applicable in an international context? ANSWER:   The Big Five personality factors describe an individual's extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience. Research has been limited to subjects in the United States, so it is difficult to apply in an international context. POINTS:   1 DIFFICULTY:   2 REFERENCES:   465 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 130. Describe Carl Jung's four functions related to gathering and evaluating information for problem solving and decision making. Which problem solving style would be appropriate for an Accounting profession? Why? ANSWER:   The four functions are sensation, intuitive, thinking, and feeling. Please refer to exhibit 14.9 in the text. For Accounting profession, sensation-thinking style would probably be a good match. POINTS:   1 DIFFICULTY:   3 REFERENCES:   471 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-04 - 14-04 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 131. What are the four components of emotional intelligence? Explain. ANSWER:   The four components of emotional intelligence are: self-awareness, self-management, social awareness and relationship awareness. POINTS:   1 DIFFICULTY:   3 REFERENCES:   474-475 LEARNING OBJECTIVES:  MGMT.DAFT.12.14-06 - 14-06 NATIONAL STANDARDS:   United States - BUSPROG: Analytic STATE STANDARDS:   United States - LA - DISC: Individual Dynamics KEYWORDS:   Bloom's: Knowledge OTHER:   F 132. What are some of the ways enlightened companies are helping employees cope with stress. ANSWER:   Students answers may vary based on what they have experienced and heard. Examples from the book include organizations that encourage people to take regular breaks and vacations, designate quiet rooms or meditation centers, and provide wellness programs and daily flextime. POINTS:   1 DIFFICULTY:   2 REFERENCES:   478