"Communication & Productivity Workshop: Time Mgmt, Stress Reduction & Building Relationshi, Lecture notes of Communication

Download "Communication & Productivity Workshop: Time Mgmt, Stress Reduction & Building Relationshi and more Lecture notes Communication in PDF only on Docsity! Session Rules ▪ PLEASE SWITCH OFF MOBILE PHONES /ON SILENT ▪ LETS’ BE PUNCTUAL - TIME KEEPING (COFFEE BREAKS) ▪ PARTICIPATE, APPRECIATE & ASK QUESTIONS ▪ COURTESY TO FELLOW DELEGATES ▪ PLEASE AVOID SIDE CONVERSATIONS Objective of the Workshop • Communication Skills for effectiveness • Art of Introduction and Greeting • Body Language • Prioritize tasks according to their importance • Build rapport & trust in relationships • Being Proactive and Assertive Behavior • Stress Management Personal Effectiveness Time Management Stress Management Relationship & Trust Assertive Behavior Being Proactive Goal Setting Active Listening Body Language Communication Skills • It takes a quick glance, maybe 5 to 10 seconds, for someone to evaluate you when you meet for the 1st time • In this short time, the other person forms an opinion about your appearance, your body language, your demeanor, your mannerism and how you are dressed. Communication Skills • Be Friendly • Think before you speak • Be Clear • Don’t Talk too much • Be your authentic self • Speak with confidence • Be concise Body Language • Body language is a kind of nonverbal communication, where thoughts, intentions or feelings are expressed by physical behaviors, such as facial expressions, body posture, gestures, eye movements, touch and the use of space. First Impression zo Trimmed Haircut .% ie eo Clean Shaved SF warm Smile h 5 of of Confidence / << Formal Press Firm Handshake SSeonect Body Posture First Impression First Impression Body Language DOs and DON'Ts While Standing DOs: . Open Be y Smile Ye Open palms Good posture Hands hang naturally at sides Feet 6-8 inches apart Slump Co fo drink é at chest Hands behind ,;. back/in pocket Feet together Become an Active Listener Pay Attention Show you are Listening Provide positive reinforcements Provide effective feedback Goal Setting • Set Clear Goals • Set your time limit • Set day goals • Write your goals on paper Time Management • “Time Management” refers to the way that you organize and plan how long you spend on specific activities. • Benefits of Time Management; • Greater productivity and efficiency • Better professional reputation • Increased opportunity for advancements • Greater opportunities to achieve important personal & career goals Tower of Cards Proactive versus Reactive Proactive : Reactive : Proactive versus Reactive Proactive : Creating or controlling a situation rather than just responding to it. Reactive : Acting in response to a situation rather than creating or controlling it. Being Assertive • Expressing what you think and feel in a positive way by creating mutual respect • Confident in a relaxed way • Able to openly state views and opinion without upsetting others • Do not ignore problems- look for win-win situation • Proactive- look for situations and solutions instead of blaming others • Able to admit mistakes without excessive apologizing Assertive versus Aggressive Assertive : people state their opinions while still being respectful to others. Aggressive : Aggressive people attack or ignore others’ opinion in favor of their own. Compare Aggressive Assertive “You are never on time!” “You were 15 minutes late today. That’s the 3rd time this week” “You always interrupt my stories!” “I would like to tell my story without being interrupted.” “He makes me angry!” “I get angry when he breaks his promise.” Defining a Good Relationship Trust Welcoming Diversity Mindfulness Mutual Respect Open Communication Building Strong Relationships • Use sincere complements • Indicate a personal connection • Show unconditional regard & acceptance • Try to be non-judgmental • Listen actively • Be honest • Respect • Try to connect with small talk • Offer empathy Stress Management • Manage time • Get enough sleep • Ease up on stress busters • Involve in a hobby • Spend time with your loved ones • Eat healthy lt{doesnitimatter|howsmany, esourcespyoujhave Ifiyouldonitiknowjhowjtojuse themithwillineversbefenough: Q & A Thank you and wish you all the best