Factors Affecting the Success of Employee Training: A Case Study of Mary, Quizzes of Finance

Download Factors Affecting the Success of Employee Training: A Case Study of Mary and more Quizzes Finance in PDF only on Docsity! MOHAMAD FARID BIN JAMIAN 050606 CASE STUDY 1. Was the training effort that Mary went through a success or a failure? How do you know? Training effort that Mary went through may be a failure and disappointment we have learned this due to the explanation in this case that Mary comes to her old foam after the training due to the interruption and discouragement of Nick Graham who managed the Operational Support Department at the first Services Corporation. Mary is not interesting in training before joining and attending the training classes because she thought that she is responsible for operational matters then why she attend the training of Sales Management and she don’t know the objectives of the training she thought that she is prepare for such kind of promotion and demotion and even the trainer who gave training to Mary are less impressive beside all these reasoning. 2. Identify 2 factors that contributed to the result (either success or failure). Demotivation and discouragement by Nick the person who suggest the Mary to join the training program. Rude and threatening behavior that Nick appear when Mary apply the thing on her work which she was learn during the training. 3. What action can be taken before, during and after a training program, to increase the chances for a successful training experience? Before the training you should plan the goals of the preparing clearly, conduct need assessment, observe or check the employee’s preparation toward the training and making a learning and steady environment for the workers training. During the training check the performance of trainers and learners, persuade and back the employees by providing significant material with respect to the training, ask weekly to the employees about the training. After the training you should assess the training program and also take input from trainers as well as employees about the training.