Leadership and Property Management in Hospitality: Terms, Definitions, and Best Practices, Quizzes of Hospitality and Tourism

Download Leadership and Property Management in Hospitality: Terms, Definitions, and Best Practices and more Quizzes Hospitality and Tourism in PDF only on Docsity! TERM 1 o Participative management DEFINITION 1 o a leadership style that emphasizes seeking out and considering group input before making decisions that affect the group TERM 2 o If an informal group is working against hotels goals a supervisor should: DEFINITION 2 Modify the attitudes of members rdirect the group toward more useful goals Address issues causing the group members negative attit TERM 3 o The best team leaders can recognize that DEFINITION 3 Each member of the team must know the importance of the work to be done and must be given the training and other resources to succeed Teams must know that they have the full support of upper management Teams can be used in all areas of the lodging organization TERM 4 o 3 key employee groups DEFINITION 4 Managers Supervisors Must have the knowledge and skill to do or understand the technical aspects of the work performed by those they supervise Provide information to employees Train staff members Entry level employees TERM 5 o Have 4 basic leadership styles DEFINITION 5 Autocratic leadership style Bureaucratic leadership style Democratic leadership style Laissez fair leadership style TERM 6 o Good supervisors seek to avoid communications misunderstandings DEFINITION 6 Body language is the concept that one communicates by the way their bodies and limbs are positions during a conversation of presentation TERM 7 o Supervisors can help employees plan a successful career ladder DEFINITION 7 A career ladder is a plan that details successively more responsible positions within an organization. Career ladders allow one to plan and schedule developmental activities necessary to assume more responsible positions TERM 8 Choosing and keeping the right staff members DEFINITION 8 Human resources The areas HR covers are: o Recruitment Internal recruitingExternal recruiting TERM 9 Procedures of selection DEFINITION 9 Preliminary screening, employment interviews, employment tests, reference checks and recommendations, physical exams and drug testing TERM 10 o 5 tactics for retention DEFINITION 10 o demonstrate leadership to your staff, prepare each staff member for success, supervise the way you would want to be supervised, create a positive workplace, celebrate successful employees TERM 21 o FF&E reserve DEFINITION 21 are the funds set aside for the future furniture, fixture, and equipment replacements TERM 22 o Case goods DEFINITION 22 non-upholstered furniture TERM 23 o GFI outlet or ground fault outlet DEFINITION 23 o installed to prevent tripping or blowing a fuse before significant damage can be done to buildings wiring system TERM 24 o Electric discharge lamp DEFINITION 24 o when light is generated by passing electrical current though a space fill with gas TERM 25 o Ballast DEFINITION 25 o a device in an electric discharge lamp that starts, stops, and controls the electrical current to the light TERM 26 o CFL or compact fluorescent light DEFINITION 26 o an alternative light source that uses less energy and lasts longer TERM 27 o Air handler DEFINITION 27 o the fans and mechanical systems required to move through ducts and to vents