Reflection Essay on Professional Presence and Influence, Thesis of Marketing Psychology

Download Reflection Essay on Professional Presence and Influence and more Thesis Marketing Psychology in PDF only on Docsity! Reflection Essay 1 D024 Reflection Essay Professional Presence and Influence – D024 Western Governors University During the Mursion simulation I portrayed a leadership role with the task of dealing with a difficult situation in the workplace. A meeting took place between the ED nurse manager Raymond Mullin MSN, RN and the ED pharmacy manager Jenna Zielinski, PharmD to discuss the frustration nursing is feeling due to the reduction in workforce (RIF) that has caused an increase in workload. Medication reconciliation, a function of the pharmacy department has now shifted to the ED nursing staff due to the RIF. In the leadership role five social/emotional power skills were utilized to help resolve conflict and incivility between the two departments. The five social/emotional power skills utilized were self-awareness, self-management, interpersonal communication, executive function, and social awareness. At the start and throughout the meeting, self-awareness was demonstrated by being mindful and patient. This was going to be a challenge as I was listening to both parties’ thoughts and feelings. Being mindful helped to be non-judgmental and compassionate during the conversation. It was apparent that Raymond was upset and speaking in an aggressive tone when explaining his side of the situation. Remaining non-judgmental allowed him to express his feelings and for me to be completely engaged while listening to what he was saying. Initiating the conversation with social awareness in mind I asked open-ended questions to both Raymond and Jenna not only for my perspective taking, but in hopes that all would be able to empathize with the current situation and understand all point of views. Reflection Essay 2 Hearing both perspectives helped to open the dialog about the state of the current situation and validate that feeling and concerns are being heard. The next important power skill utilized was executive function. Using the sub skills of problem solving and adaptability, I expressed that I understood the frustration of both parties and given the current state of changes both departments have to be able to adapt effectively, and collectively come up with a plan that will produce a positive and better work environment. Additionally, planning and organizing was key to opening the conversation of securing a team of members from both departments to organize, analyze, and implement a plan of action that could cohesively change the current process of medication reconciliation. After coming up with a possible solution to ease the tension between the departments the next step would be to encourage interpersonal communication. In an effort to build relationships between the departments I suggested that both work together to form a new process that includes team collaboration within the departments and other staff such as providers who may also be able to help with medication reconciliation, easing some of the workload. I also suggested that both managers talk with each other first to try and resolve any issues versus bringing up any frustrations to other staff. Having compassion, caring and consideration, and actively listening is important in resolving conflict resolution. Each participant can be heard and hear what the other is experiencing as well as come up with solutions to the problem. Analyzing the difficult situation, the skills of self-management were very important in this scenario. To come to a resolution, I demonstrated initiative taking by offering my assistance with the plan of action. This was done by offering to assist with the recruiting of team members and talking with other departments to get involved with the process. Finally, having self- Reflection Essay 5 After all that is said and done there is still the task of following up on the data and continued commitment to the process change. In my current practice I have been exercising the use of mindful behavior. Being present in the moment, taking the time to understand what I am feeling and what is going on around me. Such as taking a small break to catch my breath or meditate. In the article Getting Started with Mindfulness (Mindful.org, n.d.) it states “Mindfulness meditation asks us to suspend judgment and unleash our natural curiosity about the workings of the mind, approaching our experience with warmth and kindness, to ourselves and others”. With an open mind I can hear the perspective of others from a different point of view, listen without judgement and show compassion. As I advance in my current and future field use of the forcefield analysis and Mindmap will be instrumental in the success of future projects that require change or adjustments. I can use these tools to look ahead at potential factors that will contribute to or hinder the process of change. Reflection Essay 6 References Alidina, S., (2018). 10 Ways to Be More Mindful at Work. Retrieved from https://www.mindful.org/10-ways-mindful-work Mindful.org. (n.d.). Getting Started with Mindfulness. Retrieved from https://www.mindful.org/meditation/mindfulness-getting-started/ Perlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. (2017) IHI Framework for Improving Joy in Work. IHI White Paper. Cambridge, Massachusetts: Institute for Healthcare Improvement. Retrieved from ihi.org