research defense paper( Acknowledging the satisfaction in water refilling station), Essays (high school) of Computer science

Download research defense paper( Acknowledging the satisfaction in water refilling station) and more Essays (high school) Computer science in PDF only on Docsity! Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND In fulfillment for the subject Inquiries, Investigation, and Immersion for Accountancy, Business & Management (ABM) / HUMSS / EIM Curriculum presents this study entitled: ACKNOWLEDGING THE SATISFACTION OF CONSUMERS ON THE WATER REFILLING STATION AROUND SAN MATIAS, STO. TOMAS, PAMPANGA has been prepared and submitted by: Manalese, John Lloynd Delos Reyes, Earl Jorskiey Castillano, Katrina Pamintuan, Ma. Eugennie JUNE 2022 SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND APPROVAL SHEET This project / research entitled “ACKNOWLEDGING THE SATISFACTION OF CONSUMERS ON THE WATER REFILLING STATION AROUND SAN MATIAS, STO. TOMAS, PAMPANGA” prepared and submitted by Manalese, John Lloynd Delos Reyes, Earl Jorskiey, Castillano, Katrina, Pamintuan, Ma. Eugennie , has been approved and accepted as a fulfillment of the requirements for Inquiries, Investigation, and Immersion. ROWENA T. PUSUNG ( SUBJECT ADVISER ) This research is approved and accepted as a final requirement in the Inquiries, Investigation, and Immersion of the GAS ABM1 MARLENE C. GARCIA FREDDIE P. REGALA Assistant Principal II Principal IV SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND RESEARCH PROJECT 1 Statement of the Problem The study aimed to acknowledge the Satisfaction of Consumers on the Water Refilling Station Around San Matias Sto. Tomas Pampanga. 1.What do customers prefer to satisfy them in the service offered by water refilling station? 1.1 Quality 1.2 Delivery 1.3 Affordableness 2.How satisfied the customers when it comes to the service offered by water refilling station? 3.Why do we need to satisfy the customers? SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND RESEARCH HYPHOTHESIS Hypothesis 1: Customer perceived that quality of the water has positively effect on the customers satisfaction Hypothesis 2: Customer perceived that the service quality has positively effect on the consumers satisfaction Hypothesis 3: Customers perceived that the trust has positively effect on the consumers satisfaction. Hypothesis 4: Customers perceived that the cleanliness of the water in water refilling station has positively effect on the consumers satisfaction Hypothesis 5: The Satisfaction of Consumers in all aspects of water refilling station has positively effect on them. SCOPE AND LIMITATIONS OF THE STUDY The scope of the study is focused on Acknowledging the Satisfaction of Consumers on the Water Refilling Station around San Matias, Sto. Tomas, Pampanga. This study is focus on the respondents satisfaction around San Matias, Sto Tomas Pampanga. It encompasses the different factors; quality, service, trust, cleanliness and satisfaction. SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND READING ON RELATED LITERATURE Quality The term "water quality" refers to the state of water. Water's ability to support multiple uses or processes and any given application shall be of acceptable quality, demonstrating the safety of drinking water in terms of physical, chemical, and bacteriological characteristics. Water quality concerns are often necessary for gauging access to improved water sources, according to the World Health Organization (2004). However, since this water replenishment station is a commercial enterprise It is necessary to maintain the water quality because it concerns human health. WRS owners and operators are expected to follow the DOH guidelines. Rules and regulations to protect the health of customers Owners and operators should be familiar with the fundamental procedures and processes required to properly operate and maintain the facility. Enterprise (Cope et al., 2013). Furthermore, the success of the water refilling station is contingent on the quality of the water and the protection of the customers' health. According to Molina, Victoria B. et. al (2016) Access to safe and quality drinking-water is one of the most important basic needs of human beings and it plays a major role in public health. One of the targets of Millennium Development Goal (MDG) 7 was to reach half of the proportion of people without access to safe drinkingwater and sanitation worldwide by 2015. This vision paved the way for the formulation and development of Water Safety Plans (WSP), a framework and guidelines for water service providers to help maintain safe and quality drinking-water. SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND SYNTHESIS Customer satisfaction is very valuable for every businesses. There are so many customers using products differently, take it differently, and speak it differently. The most dangerous part of any business is word of mouth. You can’t stop every person’s mouth. Aside from eating, drinking water is considered as a vital need and a very important essential that human being needs to avoid dehydration. A water refilling station provides safedrinking water and quality services that can surely satisfy in terms of quality, service, cleanliness, trust and retain customers because they are the most substantial element in business. The demand for clean drinking water will never be diminished, and water refilling stations are the preferred supplier of a growing number of people in every different households. Not only homes but also offices and companies rely on water refilling stations because they are scared of contaminated supply. It is a station where people can enjoy the safe drinking water, employee's good customer relationship and even their satisfaction. These features are emphasized to satisfy the complimentary needs of the customers. The ways consumers interact with products and services can be classified into processes before, during, and after their choice behavior. As an area of investigation, consumer behavior is designed to study consumer’s consumption in addition to their roles as buyer. When customers want the water station to provide them a safe drinking water, they should give their needs and make them satisfied. The customers are part of the reason on how the business water refilling could be successful. The owner and the employee has the duty to provide good quality products and services in order to keep their customers loyalty. SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND According to Bitner& Zeithaml (2003), customer satisfaction is defined as a customer's assessment of a product or service in terms of whether it matched their needs and expectations. WRS owners and operators are expected to follow the DOH guidelines. Rules and regulations to protect the health of customers Owners and operators should be familiar with the fundamental procedures and processes required to properly operate and maintain the facility. Enterprise (Cope et al., 2013). Furthermore, Doney and Cannon (1997) stated that the party in question must likewise be concerned and have the ability to meet its duties to its customers within the cost- benefits relationship; as a result, the customer should not only expect but also feel that the favorable outcomes will continue in the future. The purpose of every business is to create delighted customers. A person's joy or disappointment as a result of a comparison of their impressions of a product's performance, service quality, and expectations is defined as customer satisfaction (Kotler & Armstrong, 2008). SURVEY QUESTIONS: 1. What is the best services that you need to consider in satisfying you as a consumer regarding the different offers of water refiling station ? A. Free delivery B. Low price C. Quality of water D. Politeness of the person who delivers the water Translation: Ano ang pinakamahusay na serbisyo ang nais mo upang ikaw ay masiyahan o magalakan bilang isang konsyumer sa ibat ibang mga water refïlling station? A. Libreng hatid B.Mababang presyo C. Kalidad ng tubig 6.what is the best taste that you prefer as a customer? A. Sweet B. Taste like mountain water C. Neutral Translation: Ano ang pinakamahusay na panlasa na gusto mo bilang isang customer? A. Matamis B. Parang tubig sa bundok ang lasa C. Natural 7. As a consumer, what is the best free promo that you get in water refiling station? A. Free gallon B. Free service C. Buy 5 gallons take 1 free Translation: bilang mamimili, ano ang pinakamagandang libreng promo na makukuha SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND D. Kagalanggan ng isang tao sa paghahatid ng tubig 2. As a consumer, how satisfied you are in the service of water refiling station? A. Very satisfied B. Satisfied C. Slight satisfied D. Not satisfied Translation: Bilang isang konsyumer, paano ka masisiyahan sa mga serbisyong mayroon ang water refïlling station? A. Sobrang nasisiyahan B. Nasisiyahan C.Konting nasisiyahan. D. Hindi nasisiyahan 3. What do you need to consider as a consumer to satisfy you in buying some products in water refiling station? A. Quality B. Price C. Cleanliness D. Service Translation: Ano ang kailangan mo sa pagkokonsidera bilang isang konsyumer para ikaw ay masiyahan sa mga produkto ng isang water refiling station? A. Kalidad B. Presyo C. Kalinisan D. Serbisyo 4. At the price of 25 pesos for buying water refilling, are you still think that it’s expensive A. Yes B. No C. Maybe Translation: Sa halagang 25 pesos pambili ng water refilling, iniisip mo pa ba na mahal? A. Oo B. Hindi C. Siguro mo sa water refilling station ? A. Libreng galon B. Libreng serbisyo C. Bumili ng limang water galon at may libreng isa 8. What is the price range scale of the gallon of water? A. Very fair B. Fair C. Slightly fair D. Not fair Translation: Ano ang sukat ng hanay ng presyo ng galon ng tubig? A. Napaka patas B. Patas C.medyo patas D. Hindi patas 9. As a customer, what time will you consider in delivering your water to satisfy you? A. Minutes B. Hours C. Days D. Depends on my location Translation: Bilang isang kostumer, anong oras mo isasaalang-alang sa paghahatid ng iyong tubig upang masiyahan ka? A. Minuto B. Oras C. Mga araw D. Depende sa aking lokasyon 10. How sure you are that the water you drink is safe and the station you belong is trusted? A. Definitely sure B. Confidently sure SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND Survey Question number 2 shows that there are are 34% of the respondents who are very satisfied in the service of the water refilling station while there are 66% of the respondents who are satisfied and no one from the respondents who are slightly satisfied and not satisfied. Quality Price Cleanliness Service 0 2 4 6 8 10 12 Survey Question Number 3 Survey Question number 3 shows that there are 8% of the respondents who chooses price that they consider in satisfying when buying a water while there are also 8% of the respondents who chooses the quality, 84% of the respondents chooses the cleanliness however there are no respondents who chooses service. Yes No Maybe 0 1 2 3 4 5 6 7 8 Survey Question Number 4 SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND Survey Question number 4 shows that 25% of the respondents chooses yes that they think that the price of 25 pesos is still expensive for them while there are 58% who chooses no and there are 17% of the respondents who chooses maybe. Easy to buy Fast Delivery Can buy anytime 0 1 2 3 4 5 6 7 Survey Question Number 5 Survey Question number 5 shows that 25% og the respondents chooses the easy to but in order to satisfy them because of the closeness of the water refill station in their houses while there are also 25% who chooses fast delivery and 50% of the respondents who chooses Can by anytime. Matamis Tast like Mountain Water Natural 0 1 2 3 4 5 6 7 8 Survey Question Number 6 SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND Survey Question number 6 shows that there are 17% of the respondents chooses Sweet as for preference when it comes to better taste while 25% of respondents chooses taste like Mountain and 58% of the respondents chooses natural. Free Gallon Free Service Buy 5 Take 1 0 1 2 3 4 5 6 7 Survey Question Number 7 Survey question number 7 shows that 8% of the respondents chooses free galon as their preference when it comes to best free promo that they'll get while 50% chooses free service and 42% of the respondents chooses buy 5 take 1 free. Very Fair Fair Slightly Fair Not Fair 0 2 4 6 8 10 12 Survey Question Number 8 SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND Cope, M. A. B., Gutierrez, S. A. S., Mañalac, M. M. C., Ocampo, M. L. A. D. J., Perez, P. P., & Quizon, R. R. (2013). Knowledge and Practices of Water Refilling Station Owners and Operators in Providing Safe and Wholesome Drinking Water Supply in One Municipality of Cavit. Acta Medica Philippina, 47(2). https://doi.org/10.47895/amp.v47i2.1360 Doney, P.M. & Cannon, J.P. (1997). “An examination of the nature of buyer-seller relationships”. Journal ofMarketing, 61 (April), 35 Grönroos, C. (2001). “The perceived ser-vice quality concept - a mistake?” Man-aging Service Quality, 11 (3), 150-152 Javier, Martha Francesca R. et al (2000). “Analysis of a Business System: Purified Water Refilling Station”. Notes on the Sogo Shoshas in Asia. http:// www.aim.edu.ph/homepage/ABS2000 Magtibay, Bonifacio B. (2001). “Water Quality Management Practices in Selected Water Refilling Stations in Imus, Cavite”, Biosphere Environmental Health Systems Consultancy Services: Philippines Lewis, B. R. (1993). “Service quality: re-cent developments in financial services”.International Journal of Bank Mar-keting, 2 (6), 19-26 Morgan, R. M. & Hunt, S. D. (1994). “Thecommitment-trust theory of relationshipMarketing”. Journal of Marketing, 58(July), 20-38. Omar, M. S., Ariffin, H. F., & Ahmad, R. (2016). Service Quality, Customers’ Satisfaction and the Moderating Effects of Gender: A Study of Arabic Restaurants. Procedia - Social and Behavioral Sciences, 224, 384–392. https://doi.org/10.1016/j.sbspro.2016.05 SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND Department of Education Region III, Schools Division of Pampanga SAN MATIAS NATIONAL HIGH SCHOOL SENIOR HIGH SCHOOL GENERAL ACADEMIC STRAND Rousseau, D.M., Sitkin, S.B., Burt, R.S.& Camerer, C.F. (1998). “Not so dif-ferent after all: a cross- discipline viewof trust”. Academy of ManagementReview, 23 (3), 393-404. World Health Organization. (2004). Guidelines for THIRD EDITION Drinking-water Quality. Retrieved from https://www.who.int/water_sanitation_health/dwq/GDWQ2004web.pdf Zeithaml, V. A., Berry, L. L. & Parasura-man, A. (1996). “The behavioral con-sequences of service quality”. Journalof Marketing, 60 (1), 31-46. Zeithaml, V.A. Parasuraman, A, Berry L. (1990). Quality Service:Balancing Customer Perceptions andExpectations, The Free Press, https://scholar.google.com/scholar? hl=en&as_sdt=0%2C5&q=water+refilling+station&oq=water#d=gs_qabs&t=1654505274039&u= %23p%3DTos10NJszdgJ https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4029784 http://www.assumptionjournal.au.edu/index.php/abacjournal/article/view/526/472 https://scholar.google.com/scholar?q=related:bn0TrdT3MMIJ:scholar.google.com/ &hl=en&as_sdt=0,5#d=gs_qabs&t=1654502822317&u=%23p%3Dbn0TrdT3MMIJ SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND SAN MATIAS NATIONAL HIGH SCHOOL ǀ GENERAL ACADEMIC STRAND – ACCOUNTANCY, BUSINESS & MANAGEMENT