Consumer Protection and Credit Management: Billing Disputes and Credit Laws, Slides of Management Fundamentals

Download Consumer Protection and Credit Management: Billing Disputes and Credit Laws and more Slides Management Fundamentals in PDF only on Docsity! Resolving Billing Errors  • Fair Credit Billing Act  of 1975  • You may withhold  payment for a  disputed charge.  • You must notify the  card issuer within 60  days of the statement  date if there is a  problem.  Docsity.com Resolving Billing Errors (cont’d) Send a description, including amount in dispute, to the billing inquiry address. You should receive notice from the card issuer that an investigation is under way within 30 days. The card issuer has 90 days or two billing cycles to resolve the dispute. You may appeal any unfavorable outcome. Docsity.com Consumer Credit Laws (cont’d)  • Equal Credit  Opportunity Act of  1975  • Equal Credit  Opportunity Act  (amended 1977)  • Fair Debt Collection  Practices Act of 1978  Docsity.com Consumer Credit Laws (cont’d) ¢ Fair Credit Reporting Act of 1971 ¢ Fair Credit Reporting Reform Act of 1996 Docsity.com Managing Your Credit Cards and Open Credit Reducing your balance Protecting against fraud Trouble signs in credit card spending Controlling spending If you can’t pay your credit card bills Docsity.com