Resume and Interview Skills by Akshit jain, Schemes and Mind Maps of Communication

Download Resume and Interview Skills by Akshit jain and more Schemes and Mind Maps Communication in PDF only on Docsity! The Chrono-Functional Resume: the Chrono-Functional Resume: The combination format is well accepted by hiring authorities and you should consider using it when. e You have a steady and progressive employment history. » You are writing a targeted resume and need an effective Way to match your skills to the job requirements. Advantage: It maximizes the advantage of both kinds of resumes, avoiding potential negative effects of either type. Disadvantage: It tends to be a longer resume Another is that it can be repetitious Accomplishments and skills may have to be repeated in both the “functional” section and the “chronological” job descriptions. — Corporate Behavior Corporate Behaviour: Corporate expectation, Office etiquettes, ‘Telephonic Conversation & etiquette ¢ Etiquette: (he word etiquette means conventional rules of social behavior or professional conduct. These rules are unwritten which act as norms to be observed by all professionals who work as a team in a particular company or department. ° Office Etiquette: Top corporate executives are increasing. They are sensitized = about the importance of knowing how to conduct Meeting, seminars, presentations and negotiation. Office employees should learn the rules of etiquette. These include — How to greet, [low to shake hands, Ilow to present cards, How to listen, low to converse with Seniors/ladies & clients, Some business cliquette are as follows: ° Introduction: Telephone, Calls, Business dinning, Interaction, Foreign clients & Inter- Personal business cliquette, . Lele honic Conversation: The first few words spoken by a caller or receiver are portant for establishing your identity & purpose. As a caller, you may not personally Know the receiver, The receiver may be familiar with you and your company, but ma’ NOt exactly know you, unless both have personally met or spoken to each other, In Organizatj S O4 A . 8 : zalion, your call will be generally routed through receptionist. Usually receive call within five rin an apology Peaking Introd TP your call ig not assured upto ten rings, it is advisable to cut off. 2° : OMT NY 8s. IFit is kept waiting longer than that, the receptionist will grect you with Wit! i srenne TE . . ee, y h desired Person: If the receiver does not recognize you, you should first > Yourself. “cs = + . sell, “Good Morning Mr. Sharma Rahul Gare, Marketing Manager of \ -Terns’ Petals, ! want to x | Now the détails s = z decoration, ails about your company’s order Handling business calls requires awareness of actions i ien a acttons which ofien amount to. be bad manners. Make a call ‘brief and st concise. Prepare before calling, Belore initiating a call, be clear about the 2. To be brief and concise, content of call. 1. Ensure the name and the Place of the person to whom you are calling. note down the points you want to discuss. 3, Keep a writing pad and pen ready. 4. Consider the call whether it is important or not (your point of view), 5. Keep the duration of the conversation as short as possible. 6. Make your business calls polite by using courtesy words such as Please, Kindly, Sir, Madam, Thank you, ete % Always use interropative form for making a request h.........0r “May | Corporate Expectation:- | Commitment: All corporavions require commitnent of their employees to the work assigned. Corporations always want that the employees should discharpe their tesponsibilities properly and timely Efficiency and: Effectiveness: | fic. Jey nd: eHlectiveness: means completion of Work with the provided resources. \\ thin the stipulated time Corporations always expect that the employees should be elficient and effective so that the work can be finished timely and economic ally Communication: Communication keeps corporation alive. Corporation. will be almost dead Without proper channel of communication, Communication helps in Co- ordination and realization of the goals of the corporation. ¢ Orporauions expect very 2 their goals car and prompt system of Communication so that they can easily chang and objectives IN1O reality. Phas the expectations of corporate body are always directed toward the achiev cme Pot the coal and objective Co-ordination: Corporation expects eood Co-ordination amo employees aad Workers nehe [ rom the top to the botton level Divisi park: woe F ion of work: ~ All corpor: gests division of ations expect division of work It su Work, esponsibility and authority Conflict in diseh Profit Motive: of Corpor, at different levels, [tis © spected to avoid clash or arging duty and responsibility by the employees Most of the corporations are run for profit earning. It is the main poul ale sectors, Corpor k alon expecis from its employees to run it in profit notin IKE P  Professional Ethics a eetonal Ethics Prolessional people and those working knowledge and skill, How the use of service to the public can be considered in acknowledged professions exercise specialist this knowledge should be governed when providing a a Moral issue and is termed professional ethics. sionals are apable of making judgments, applying their decisions in situations that the peneral public car traming. One of the earliest examples of which medical doctor: skills and reaching informed nnot, because they have not re cived the relevant K professional ethics is probably the Hippocratic oath to still adhere to this day. Professional ethics is a set of standards adopted by a professional community. Professional ethics arg regulated by standards, which are often referred to as codes of ethics. \ The code of ethics is very important because it gives us boundaries thal we have to stay within ir our professional careers. The one problem with the code of ethics is that we can't always have the answers black and white. Sometimes there are grey areas where the answers aren't so simple Protessional ethics are also known as Ethical Business Practices. Coinponents A number of professional organisations define their ethical approach as a number of discrete components. Typically these include: ) i —..* Tonesty “Tonesty is the best policy" is a famous statement. Honesty refers to a facet of moral character and connotes positive and virtuous attributes such as int ‘grity, truthfulness and straightforwardness along with ihe absence of lying, cheating or theft Honesty is revered in many cultures and religions + Integrity Integrity is a concept of consistency of actions. values, methods, measures, principles. expectations, and outcomes. In ethics, integrity is regarded as the hor sty, and truthfulness or accuracy of one's actions. Integrity can be regarded as the opposite of hypocrisy in that integrity regards ‘internal consistency as a virtue, and suggesis that parties holding apparently conflicting values should account for the discrepancy or alter their beliefs. -. Transparency Vransparency, as used in science, engineering, bus the humanities and in a social context more generally, implies openness, communication, anc accountability. Transparency is operating mm such « way thal it is easy for others to see what actions are perfonned. For example, a cashier Making change at a point of sale by segregating a customer's large bills, counting up trom the © amount, and placing the change on the counter in such a way as to invile the customer to verily the amount of change demonstrates transparency  Accoum tability In ethics and governance, accountability is answerability, blamewor expectation of account-giving. AS an aspect of governance it has b related to problems in the public sector, nonprofit > it has roles, accountability is the acknowledgment and products, decisions, and policies including the administration governance, and implementat > eek a ation “in the scope of the role or emplo iti within the scope o - ployment position and encompassi © obliont; explain and be answerable for resulting consequences, passing the obligation to report, thiness, liability, and the cen central to discussion: © ry , ° ine private (corporate) worlds. In leadership assumption of responsibility for actions «. Confidentiality Confidentiality is a set of rules or a promise that limits access or places restrictions on certain types of information. Confidentiality is ensuring that information is accessible only to those authorized to have access. « Objectivity Law is a system of rules and guidelines which are enforced through social institutions to govern behavior. Laws are made by governments, specifically by their legislatures. The formation of laws themselves may be influenced by a constitution (written or unwritten) and the rights encoded therein. The law shapes politics, economics and society in countless ways and serves as a social mediator of relations between people. + Respectfulness Respect gives a positive feeling of esteem or deference for a person or other entity (such as a nation or a religion), and also specific actions and conduct representative of that esteem. Respect can be a specific feeling of regard for the actual qualities of the one respected (sg, "T have great respect for her judgment"). It can also be conduct in accord with a specific ethic of respect Rude conduct is usually considered to indicate a lack of respect, disrespect, where as actions that honor somebody or something indicate respect. Specific ethics of respect are of fundamental ii : o i ; organization is importance to various cultures and therefore key to success In amy Orga Respectfulness, * Obedience to the law i ii r social institutions to govern Law is : 7 idelines w! are enforced through socia l ae aw is a system of rules and guidelines which sSiglatures and in organizations. 8 behavior. Laws are made by governments, specifically by their legisla ‘ “toy a constitution by the Top Management. The formation of laws themselves may be inf mene YO os and (written or unwritten) and the rights encoded therein. The law a een people. And the Society in countless ways and serves’as a social mediator of relations *e Cewnlations of that employees working in an organization are bound to obey the Laws = Organization Need For P rofessional Ethics ithics means a code of ¢ ire conduct that directs an ind Ui dealing with others c inca Sa ividua ‘aling h other: Business Ethics is a form of the skill that exam colina ta a S nines ethical moralities and h / cthical arab : " hk z : @hihes and honesty or problems that can arise in a business environment. It deals with matters regarding morals, principles, duties and corporate governance applicable to a company and its employees, customers, shareholders, media suppliers. naan and dealers. This is what the famous Henry Kravis had to say about professional ethics: “Lf you don't have integrity, you have nothing. You can't buy accountability You can have all the money in the world, but if you are not a moral and ethical person, you reafly have nothing,” Ethics are also ated to the core of management practices such as human resource management. accounting information, production, sales and marketing, intellectual property knowledge and skill, international business and economic systems. In the corporate world, the organization's culture sels standards for shaping the difference between good or bad, right or wrong and fair or unfair. This quote by Albert Einstein says it all: “Relativity applies to physics, not ethics.” The point being that it is possible to make profits without having to negotiate on ethics. And over and above the factor of correctness associated with ethics, an ethical business and its proprietors only serve themselves, their clients and the whole enterprise much better in the final reckoning, Management gurus often preach on the advantage an cthical company has over their competitors. “A business is successful to the extent that it provides a product or service that contributes to happiness in all of its forms” - these famous wards by Mihaly are a fitting description of this reality. Lately. ethical issues in business have become more complicated because of the international and diversified nature of many big corporations and because of the difficulty of economic social, global, political, lega 1, and administrative regulations and peculiarities. Thus companics have to decide whether to stick to constant ethical principles or to bend according to domestic standart ds and cultare, 1¢ can be aptly summed up in the words of John D. Rockefeller: ‘T believe thal every right implies a responsibility; every opportunity an obligation; every possession a duty. In every company, the manayers should remember thal leading by example is we first and very important step in nurturimg @ culture of ethic: cond yet. ence, 7 best way to encourage ethical behavior 18 by setting a good personal examp le. ° ays effective, One can explain and deline arily result in ethical Teaching an employee ethics is not alw: y ‘ ethics to an adult, but understanding ethics does not nec esul in eiticn! ~ behavior, John Mackey once quoted that “Business social responsibility shou Id no’ be coerced it is a voluntary decision that the entreprencurial leadership of every company must make on its own.” From ~~ , Job Application ' ee “4, Ramc : ‘olon i Oradabad Y, Shastri Ladge ~ 244001 18 September 2013 \ | | The Principal | University Polytechnic | TMU, Moradabad Sir, | Subject: Application for the Post of English Lecturer ! have come to know through some reliable sources that post of English Lecturer is lying vacant in your esteemed institution. | would, therefore like to offer myself for the said post | assure you sir, with my qualification, | shall try to put my entire endeavor to establish my worth &. /rough utmost sincerity, devotion and zeal. {am submitting my application along with my complete resume and documents for your perusal and sympathetic consideration. Thank you in anticipation Faithfully Yours (Rajeev Kumar) S/o Mr. Suresh Singh =e Enclosure: Resume ae S wed  Interview Skill erview Skills: Concept & . voncept & Process, Preparing for the Interview & ‘Types of Interview [ Intervi job i lew: A job interview is a pr i suite: i interview is a pre-arranged and planned conversation used for evaluating the uitability ot a candidate fora particular po: The interview proce job eng sition etic Sa complex means of gathering relevant data about a candidate fora particular ne pr - nking a ecleett : ‘ : promotion or making a selection panel fh is a structured mechanism for professional ation for employment as well as promotion CHARACTERISTICS OF THE JOB INTERVIEW: Planning: : M job interview is prearranged and pre-planned scheme. Despite flexibility daring. an interview, the basic structure of most job interviews is planned for eff tors such as the time. the venue. the member of experts. the areas to be covered in the interview, the paper and materials needed and so on are decided much before the interview. Purpose: A job interview is purposefully designed to achicve certain objectives. Organizations invest both time and money on the job interviews to ensure correct selection. Thus. there may be HR inter clive results. Several fa INlEMIEWS To test the personality waits of candidates. Techmeal interviews are conducted to generate information in response lo specific questions for (esting subject- knowledge. Situational intervi organized to test problem-solving skills and assess how candidates will behave in certain situa 3. Conv ersation: A job interview is a conversation between a job aspirant and the member of a selection committee or employer/s or their representatives. It is basically a question-answer process invols specific questions and appropriate answers. 4. Two-Way Interaction: The job interview is a iwo way interaction that may take place betw candidate and the interviewer : Informality: A job interview is a planned conversation but it is less formal than many public speech syfaations. The success of any job interview depends on its informal and friendly atmosphere wherein he candidates get opportunities to reveal their potentiality and feel free to present their test. ron the uw PRE INTERVIEW PREPARATION TECHNIQUES: 1. Self Analysis: We cannot project ourselves successfully unless we know our strengths and weaknesses properly. It may sound foolish but it is true that most of us really do not know ourselves. a) Analyze your background b) Indentify your accomplishments: An accomplishment can be defined as the completion of a particular task with the help of one’s skills. [It may be a successfully organized college trip or cultural programme, the completion of our academic project or solving a difficult problem or situation. Each of these can be an accomplishment that-the candidate may be proud of. c) Indentify your achievements d) Identify your special interests and hobbies of ye wr e) Analyze your career goal . ae & Research the Organization: / & Job Analysis: ee gz Revise your subject knowledge: uD 2 Develop the interview file: Ae a) Interview letter Qriginal degree Experience certificates References and testimonials Certificates of merit f) Copies of resume PROCESS OF INT ERVIEW: sponte ob. So as 1. Gathering relevant data: Interviews are conducted (o find « suitable person for process includes gathering the relevant dala about the candidate A awN is the making a selection elev ant 1: The second important aclivily in interview process 2, Making a i nel : a selection pa - Loy seen + the : ; uld be the experts of the field so that (hey may recegntze the ¢ \ panel, The members in panel sho \ qualities of the candidate  | | \ | a w Ea ose s1EW method or 10 judge the candidate. such as group di Provides the b effective techs eehnique: It should be Suitability, Enters iewin, 'Scussions and oral presenta est Opportunity 16 ey, ‘ nique used for evalu, decided whan the techniques or methods should be used ge May be practised along with olber screening methods Hons, Recruitment exp amine the relevanee of believe that a job interview applicant's knowledge and experience. fis an . ating. the are i question answer methout the sullability of a candidate fora panticnlar position throurh the CONCEPT A job intervi Aj erview plays a aécerisin the oes a ve tole hen seeking cniplovment ina company, OH cnabkes the employer to s Semabiltty of the candidate for his orpaniziti ‘ ave for bis orpanization, During: the iter: interactive 9 hich the interview invol FS Of the cate eae inrcetive sn Ves. several personality employer make the tight decision ‘| organization and opportunities Che teem interview" ha: Uwe people. The word purpose tha Hratts oF the candidate came to the fore ane heip the W also enables the candidate lo get a plimpa: of the pod of that would offer an environment for professional prowth if hired {ts origin from the Old French word “entrevue’. which means ‘sight hereon rhe Merview” can be defined as a plinned conversation with « predctermincd involves aves ssi ; aateaet nvo Nes dtestion session, lene, it is a process af dyadic communication that not on sters interpersonal relationship, but also prove rth of the can ationship, but alse praves the w candiclaly t I the worth of the candidlatg, G9 a+ wy oN) TYPES OF INTERVIEW a “oS ms “N ” There are many different types of interview as well as interview methods and te diferent. so be prepared! You may ¢ perience a combination or all of these. You may have to go through a series of interviews in the professional Field. As a veneral rule. cack subsequent interview will become longer and more detailed. Remember that the kes to success is tor be well prepared for every interview aigues, ery job very job is Screening Interview: Screening interviews are generally conducted when an employer has a bars applicant pool which they want to narrow down to a more manageable number. The purpase is lo out” the applicants who are obviously not suitable for a particular job. Screening interviews done by phone. tend to be very short, and the questions focus on basic qualification Phone Interviews: Most screening interviews are done by phone. but phone interviews wil! also b for other reasons. such as geographic obstacles the applicant lives in another city or siate. In this case. phone interviews will be longer and more detailed. Uere are a few do’s and don'ts of phone interviews in all situations: One-on-One Interviews: This is the most common interview method and involves you and the interviewer alone in a private office. Once you are face-to-face with the interviewer vour dress. appearance, non-verbal communication skills. visual factors, as well as your verbal communication skills will come into play. Building rapport with the interviewer is usually easier ia thi companies visil universtty cauipus. dd ustially used set Afler sereenti Campus Interviews: For entry Jevel posts, several ; these applicants. the company executives would ask them to visit their companies at conipany’s expenses for further interview. Campus intery few is important for entry level jobs generafly with large companies. _— / Hotel {nierviews: To recruit the professionals for higher positions. hotel interviews are preferred. Eis ‘il be a bigh de: | is because; there will be a bigh demand ' conn ct nan eculives must Lravel to places where the best applicants live. They migint decide to imer iow company executive: t them {rom a good hotel nearby, Isually three or more n ( 7 : ew. Lhe purpose of this interview is to measure an panel members abserve the applicant's managerial expertise, for the applicants. In order to compete with other campantes, the experts in different fields within the company form the pplicant’s Panel Interview or mi committee and conduct the panel ine qualification and abilities in depth. The al n und gs and personal traits, ele ability neti der stress and personal oo | ih Yo fa hee on 's will Ive a “selection commitice” or for some other reason there will be Sometimes the employer E involved in conducting interviews They may want to conduct a “panel ingervien” 10 ish pore bein t viewed by several people at the same lime. Panel interviews are very efficient which you will be mterv (by 2 s them, in effec é orvie’ aL once. ‘ cause il allows them, in effet. to do many interviews all at hi sver’s perspective. because 12 alt ore aol vom the employer’s perspectt you must comnect with and chgage every member of the panel ne ol ew Remember that in a panel inlervics just the person asking the question ae Always bring extra copies of 1 ume al interview: ning ot te one to cach member of the panel at the beg lu all in first of EXT =ATRA CO-CURRICULUR ACTIVITIES. Entrepreneurship camp, TMU Participations in Various singing and dance competitions at college level STRENGTH- Creating a positive work environment and good communication skills PERSONAL DETAILS _ Father's name- Mr. Madan maruri Date of Birth- July 04"",2000 Gender - female Marital status- Single Nationality- Indian Religion- Hindu Language Proficiency- Hindi & English Hobbies- singi '€s- singing and Playing basketball Computer kn owledge — basic kn owled d MS power paint edge of MS word an Declaration- | hereby declared that all the above mentioned information is true and best of my knowledge. Date: Place: Signature: