RRM 312 FINAL | RRM 312 - Hospitality Human Resource Management, Quizzes of Human Resource Management

Download RRM 312 FINAL | RRM 312 - Hospitality Human Resource Management and more Quizzes Human Resource Management in PDF only on Docsity! TERM 1 The Employment Cycle DEFINITION 1 A series of repeated activities that managers and human resource professionals perform to ensure that their operations are fully staffed and their employees are productive is known as TERM 2 Retirement Plan DEFINITION 2 Which is an example of a voluntary employee benefit? TERM 3 HAZCOM DEFINITION 3 Maintaining Safety Data Sheets (SDS) is one component of the TERM 4 Referring to ethnic groups DEFINITION 4 Which is an example of using discriminatory language in an advertisement? TERM 5 Receive pay for overtime work DEFINITION 5 An important characteristic of nonexempt or hourly employees is that they are allowed to TERM 6 Information from the point of sales system (POS) DEFINITION 6 To determine the number of employees required for each shift on the master schedule, managers should rely on their past experience and the TERM 7 Notification of employees blood-borne illness DEFINITION 7 Legally, OSHA requires TERM 8 Mentoring DEFINITION 8 In which professional development method does the employee take charge of learning and seeking assistance when needed? TERM 9 Communication Log DEFINITION 9 A document used to capture information identifying patterns and problems is known as a(n) TERM 10 Teach employees how to do their jobs well DEFINITION 10 The primary purpose of training is to TERM 21 Victim DEFINITION 21 By legal definition, sexual harassment in the workplace is behavior that is considered offensive and unwelcome as determined by the TERM 22 Job Description DEFINITION 22 A document that identifies the responsibilities and duties of a particular assignment or position is a TERM 23 Are lacking advanced skills needed for the job DEFINITION 23 An operation should have a comprehensive employee development system primarily because employees TERM 24 Challenging DEFINITION 24 Environmental noise can make communication more TERM 25 Integrity DEFINITION 25 For team members, the most important quality in a supervisor is TERM 26 Positive reinforcement DEFINITION 26 The shift supervisor compliments one of the waitstaff for offering assistance at another table. This form of feedback is known as TERM 27 Immigration Reform and Control Act DEFINITION 27 Which federal law prohibits discrimination based on national origin or citizenship TERM 28 Plan administrator DEFINITION 28 Who is ultimately responsible for understanding and complying with an operations mandatory benefit laws? TERM 29 Actual Work Assessment DEFINITION 29 To evaluate an applicant's ability, aptitude, and skill as a cook, it is best to conduct an TERM 30 Investigate causes and make appropriate changes DEFINITION 30 During the analysis of exit interview results, a popular restaurant learns that more than 50% of employees leaving are members of minority groups. The restaurants next step should be to TERM 31 Stereotyping DEFINITION 31 The belief that all members of a particular group are the same is known as TERM 32 Drug Test DEFINITION 32 Which item in a personnel file must be kept separate from all other items? TERM 33 Analyzing last years sales and staff patterns DEFINITION 33 Which management action leads to the most accurate forecasting of the number of employees needed in a restaurant? TERM 34 Shift Activity DEFINITION 34 Managers communication logs should include detailed information about TERM 35 Large number of potentially qualified people it reaches DEFINITION 35 One advantage of recruitment advertisements placed in traditional media is the TERM 46 Maintains a closed door policy for communication DEFINITION 46 An environment runs the risk of becoming hostile when management TERM 47 Serving as excellent role models DEFINITION 47 When employees are promoted to supervisors, they should focus most on TERM 48 Health Codes DEFINITION 48 A foodservice employee appears ill, but has NOT reported the illness to management. When the manager investigates the health conditions that may affect the employees ability to safely handle food, the manager is complying with TERM 49 Female needed for women restroom attendant DEFINITION 49 An example of a bonafide occupational qualification listed in a job description would be TERM 50 Monitoring and Corrective Action DEFINITION 50 A HACCP log records TERM 51 Determine budgeted labor costs DEFINITION 51 The first step in scheduling employees is to TERM 52 Defined steps for performing work DEFINITION 52 Standard operating procedures (SOP) are TERM 53 Improve productivity DEFINITION 53 Creating an environment where all people are valued can TERM 54 Serving food to customers DEFINITION 54 By law, a 16 year old can perform which task in a restaurant? TERM 55 Social Security DEFINITION 55 A Federal pension program in which most private sector employers and employees must participate is called TERM 56 Labor Costs DEFINITION 56 Money and Benefit expenses that are paid to employees for their work are known as TERM 57 Discrimination DEFINITION 57 Which action do the Civil Rights Act, Equal Pay Act, and Americans with Disabilities Act prohibit? TERM 58 Professional websites DEFINITION 58 When using the internet to post a job opening, a manager should use TERM 59 Require advances approval DEFINITION 59 One way for managers to control overtime is to TERM 60 Undue Hardship DEFINITION 60 Under ADA, an action that is excessively costly, extensive, or substantial in relation to the employer's financial resources is called an TERM 71 Skills the employee will gather DEFINITION 71 When planning to cross-train an employee, a manager should first consider the TERM 72 Gaining the respect of others DEFINITION 72 One of th more difficult aspects of being promoted to a supervisor is TERM 73 Teaches employees only the things that are relevant to their jobs and have not yet been learned DEFINITION 73 Training is most efficient when it TERM 74 Wages and Payroll DEFINITION 74 Which factors are formally controlled by specific workplace laws? TERM 75 Workplace violence DEFINITION 75 The installation of drop safes and alarm systems is designed to eliminate which problem? TERM 76 Plan Administrator DEFINITION 76 Who is responsible for communicating the employees status for COBRA, ERISA, and HIPAA? TERM 77 Performance DEFINITION 77 Which part of a learning or training objective describes what the trainee will be able to do? TERM 78 Keep information confidential DEFINITION 78 According to the ADA, if an employee discloses a disability, the managers should TERM 79 Minimize cost to the operation DEFINITION 79 Staggered scheduling allows a restaurant to TERM 80 Ideas can be freely expressed DEFINITION 80 What is a benefit of unstructured exit interviews?