Scripter - Genesys Cloud Exam Questions with Complete Verified Solution 2024, Exams of Computer Networks

Download Scripter - Genesys Cloud Exam Questions with Complete Verified Solution 2024 and more Exams Computer Networks in PDF only on Docsity! Scripter - Genesys Cloud Exam Questions with Complete Verified Solution 2024 Identify Built in Variable name from below options? Answer: https://help.mypurecloud.com/articles/built-in-script-variables/ [ex. Agent Name, Call duration, Queue name] Where can we share scripts select correct answers from below list? Export scripts from Org A Import them into Org B to share across organizations. How to add present and previous month current bill so that it can be displayed together as a one if both of them are stored in STRING data type separately? convert each to number and add using dynamic number data type Using ____action we can pass flow data to screen pop from call flow? Set screen pop Select the correct sequence from below list to create contact list addition manually? Navigate to Scripts -> click Create button -> Enter name -> under Select A Template click Blank Script -> On the toolbar click the Script menu -> click Script Properties -> right side, expand Outbound -> turn On - > click Contact List -> Select the required contact list to add -> From the toolbar add Contact List Form component -> save and publish the script Select correct sequence from below list to create component template? Navigate to Scripts -> select a script -> select the component or container -> On right pane click on Create Component button -> type name/description in Name/Description field -> click Create button Select correct sequence from below list to create script template? Navigate to Scripts -> select a script -> On toolbar click Script menu -> click Script Properties -> select Create Template From Script -> type name/description in Name/Description field -> click Create Template button What is unsaved changes load time option? 6 minutes Script Error Validation T or F Unsaved script restore True T or F Callback once scheduled can be done before maximum of 30 days True In preview mode, how is customer name written for an outbound call? [ customer name ] - single square bracket In script editor, how is customer name written? {{ .customername}} Hello {{Outbound.First Name}}, How many default script template is present? 4 [default callback, default inbound, default outbound, Blank] Data type "Hello World"? Ans: Char Number, Boolean, string, char How may type of variable available in script? 3 [built-in variable, custom variable, dynamic variable] How many days call back can be schedule in advance? Answer: Up to 30 days If/Else Exp custom action what options are present in right side as compared to left side? Interpolated Text, Expression, Variable If we exchanging or passing data that is unrelated to the call from one application to another what built in variable, we will use? {{UUI.UUIData}} Which component we will use to quickly format set of text and image? Optionally enable the Output property to indicate that its value should be saved for use outside of the script. The variable is an output variable because its value is output to external storage when the script executes. Intput Property definition Optionally enable the Input property to indicate that its value can be assigned from an external source, such as an Architect call flow. The variable is an input variable because its value is input from an external source. Be able to identify in a list the variable data that is not built-in. The correct selection was "Customer Preferred Language", which would need to be saved to a Custom Variable The _______ data action is used within Architect to invoke a script Set Screen Pop To add two numbers that are currently stored in variables of String data type, use the following syntax (convert to number): number({{PreviousBill}}) + number({{CurrentBill}}) To display value of text stored in variables of String data type, use the following syntax (no "+" symbol needed): {{TotalBill}} {{Currency}} What are the main advantages of using Scripts in a contact center? (Select all that apply.) Reduce agent training time Minimize agent errors Help consistency across interactions The default Genesys Cloud User role allows you to edit scripts. (True or False) False You can enable outbound features of the script from the page properties. (True or False) False 1. When creating a script, it is important to define the ________ first. Script properties The _______ properties define the features enabled in the scripts. Script Using the ________ component, you can receive Boolean inputs from the agent. Checkbox You can delete multiple scripts at once. T or F True The _____ feature allows you to share the script between the organizations. Export and Import 1. You can find customized ________ templates in Admin > Contact Center > Script Templates. (Select all that apply.) Script Component If you want to add two runtime values of the variables, use _______ variable in the scripts. Dynamic Number After creating a custom variable, you can modify its data type. T or F False To transfer a call to another agent from the agent window, you can use the _________ action in the script. Blind Transfer Consult Transfer Schedule Callback Action is available only as part of the Outbound Actions. T or F False For the outbound callback scenario, the callback object is bound to the _______. Campaign HTML, JavaScript, or CSS are the prerequisites to create scripts. (T or F) False Which script template is used if you have not specified another script in Architect to run in response to an in-queue callback action? Default Callback Script Which feature of the workspace will confirm that you have selected the correct component? Nesting Indicators Which container is placed in the workspace by default whenever a new script is created? Vertical Stack Container Which template contains a single saved component such as text, or a layout of components such as a horizontal stack container? Component Template The autosave feature is only available with scripts you have saved at least once. T or F True From the Template page, you cannot delete both component templates and script templates. T or F False 1. By default, scripting does not have a separate value for decimals. T or F True Which scripter variable used to find the total time the agent has been on the call? {{Scripter:Agent Call Duration }} Which data type is used to store numbers, text, and spaces? String What is used to evaluate a string that contains the runtime value of one or more placeholders while creating If/Else expression? Interpolated Text The conversation object containing the saved data is stored for _________ months before being automatically purged. Three Which actions allow agents to transfer interactions directly to a number, queue, or user so they don't need to remember where to transfer them? Consult Transfer Blind Trasnfer Script Action - No Action Clears any previously assign actions Script Action - Add to Do Not Call List Allows an agent to add contact numbers to a specific do not call list Script Action - Alert Displays a pop alert message If you are configuring a component action, click Select. If you are configuring this action in the action editor, click ______ . Add Step Script Action - Blind Transfer transfers the interaction to a number, queue, or user Script Action - Consult Transfer Consult transfers the interaction to a number, queue, or user Script Action - Change Page