Download Understanding Organizational Behavior: The Role of Managers and Interpersonal Skills and more Slides Organization Behaviour in PDF only on Docsity! Organizational Behavior-What is it? • OB Involves the study of process-how people in social systems function with each other to get work done. • OT deals more with the structural elements of organizations. – How to put the pieces together to facilitate the process Docsity.com Process involves managers and managing • Managers, a structural component of organizations, interacts (process component) with others to accomplish work. – Make decisions, allocate resources, direct activities. – Accomplish organizational and personal goals Docsity.com Manager’s interpersonal skills are important. Why? • Because the way that managers view organizations is changing. Docsity.com How do we frequently view Organizations and People in them? • Classical Paradigm-a structural approach – Organizations are machines – Machines consist of components e.g. equipment, people, buildings, cash, raw materials. – Managers job is to fit the components of the machine together in the most efficient way Docsity.com What’s New? • Human Relations/Systems Paradigm – Organizations are social systems – Systems consist of elements, a boundary and the relationship among the elements • Social systems consist of the relationships (process) among individuals within a given structure Docsity.com Effectiveness vs. Efficiency
* Open Systems vs. Closed Systems
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Organizational Behavior – OB is concerned with the study of what people do in an organization (social system) and how that behavior affects the performance of the organization (its effectiveness and efficiency). • Individual Behavior • Individual and group behavior • Organizational structure Docsity.com What do managers do? • Plan, organize, lead and control – Process components • Fill Certain Roles (sets of behaviors) – Interpersonal – Informational – Decisional Docsity.com Contributing Disciplines to the OB Field From where does OB draw its expertise? Docsity.com Introduction – Organizational behavior is an applied behavioral science that is built upon contributions from a number of behavioral disciplines. – The predominant areas are psychology, sociology, social psychology, anthropology, and political science. • Exhibit 1-3 overviews the major contributions to the study of organizational behavior. Docsity.com Psychology • Psychology is the science that seeks to measure, explain, and sometimes change the behavior of humans and other animals. – Early industrial/organizational • fatigue, boredom, and other factors relevant to working conditions that could impede efficient work performance. – More recently, • learning, perception, personality, emotions, training, leadership effectiveness, needs and motivational forces, job satisfaction, decision-making processes, performance appraisals, attitude measurement, employee selection techniques, work design, and job stress Docsity.com Anthropology • Anthropology is the study of societies to learn about human beings and their activities. • Anthropologists work on cultures and environments; for instance, they have helped us understand differences in fundamental values, attitudes, and behavior among people in different countries and within different organizations. Docsity.com Political Science • Frequently overlooked • Political science studies the behavior of individuals and groups within a political environment. Docsity.com Why is the study of organization behavior important? Docsity.com Now, do successful organizations put people first? A Debate Docsity.com Pro side • Yes they do because organizations are social systems and the care and feeding of people and their relationships is crucial to the organizations being able to be effective Docsity.com Con side • No, most organizations are social systems secondarily. Their first need is to be efficient and to make money. Managers need to be plugged into the outside environment but minimizing resources such as people is crucial to the success of the enterprise. Docsity.com Biographical characteristics • Age • Gender • Tenure • Marital Status Docsity.com ¢ Intellectual
¢ Physical
* Ability-fit
Ability
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Learning • Three theories – Classical conditioning • Pavlov’s dogs – Operant conditioning • Reward/punishment – Social learning • Observation and perception • Use of models Docsity.com
