Spring 2015 Mock Final Multiple Choice | HB 307 - Hospitality Human Resource, Quizzes of Hospitality and Tourism

Download Spring 2015 Mock Final Multiple Choice | HB 307 - Hospitality Human Resource and more Quizzes Hospitality and Tourism in PDF only on Docsity! TERM 1 The strategic relevance of performance appraisals refers to: DEFINITION 1 the extent to which standards relate to the overall objectives of the organization. TERM 2 If a performance standard is found to be stable or consistent over time, it is said to be: DEFINITION 2 reliable. TERM 3 The courts have found that: DEFINITION 3 organizations should have carefully defined and measurable performance standards. TERM 4 In most instances, who is in the best position to perform the function of appraising an employee's performance? DEFINITION 4 the employee's supervisor TERM 5 If you inflate the evaluation of people with whom you have something in common, you are committing a: DEFINITION 5 similar-to-me error TERM 6 Performance appraisal methods can be broadly classified as either ____, ____, or ____ approaches. DEFINITION 6 trait, behavioral, results TERM 7 If your primary objective for a performance appraisal is to give employees developmental feedback, which of the following appraisal methods should you use? DEFINITION 7 behavioral TERM 8 If an appraisal focuses on a narrow set of results criteria to the exclusion of other important process issues, the system may suffer from: DEFINITION 8 criterion deficiency TERM 9 Managers often first assume poor performance of subordinates is due to: DEFINITION 9 lack of ability TERM 10 Research suggests that when it comes to our own performance, most of us first attribute our bad performance to: DEFINITION 10 external constraints TERM 21 When setting performance measures for incentive systems, we can say that the best measures are: DEFINITION 21 quantitative, simple to understand, and show a clear relationship to improved performance. TERM 22 If employees' pay is based not on the actual amount of time it takes them to complete a job but instead on a predetermined amount of time for completing the job, which incentive plan are they working under? DEFINITION 22 standard hour plan TERM 23 In 2011, a study by the American Psychological Association found that _____ of employees feel they receive inadequate nonmonetary awards and recognition for their contributions at work. DEFINITION 23 43 percent TERM 24 The gainsharing plan that has as its most significant feature effective employee participation through committee representation is: DEFINITION 24 the Scanlon Plan. TERM 25 The purpose of a profit-sharing plan is to: DEFINITION 25 motivate a total commitment to the organization as a whole. TERM 26 A major problem of ESOPs is that: DEFINITION 26 ESOPs place employees' pensions at risk because they are tied to the market performance of the organization. TERM 27 Noncash incentive rewards are most effective as motivators when the award: DEFINITION 27 is combined with a meaningful employee recognition program TERM 28 Which of the following benefits are not legally required employee benefits? DEFINITION 28 employer contributions to minimum life insurance TERM 29 Under the Family and Medical Leave Act, if an employee is returned to an equivalent job, rather than their original job, it must have: DEFINITION 29 identical pay, benefits, and terms of employment TERM 30 Groups of physicians that contract with an employer to provide medical resources on a more cost-efficient basis in exchange for a greater share of patients are known as: DEFINITION 30 preferred provider organizations (PPOs). TERM 31 Disease management programs: DEFINITION 31 assist employees by providing information on monitoring and treating health conditions TERM 32 A pension plan where contributions are made jointly by employees and employers is referred to as a: DEFINITION 32 contributory plan TERM 33 A pension plan where the amount that an employee is to receive upon retirement is set forth in advance is referred to as a: DEFINITION 33 defined-benefit plan TERM 34 After an employee works for an employer for a certain period of time, the employee is entitled to the money in his or her pension plan. This worker is now: DEFINITION 34 vested. TERM 35 According to a National Highway Traffic Safety Administration study, distracted driving accounts for ______ of all accidents. DEFINITION 35 80 percent TERM 46 An implied employment contract: DEFINITION 46 can result from statements made in an employee handbook or HR policy manual. TERM 47 This provision grants to an employer the ownership of an idea, invention or process, or work of authorship developed by the employee during the time of employment. DEFINITION 47 Intellectual property agreement TERM 48 Employers should use all of the following guidelines in developing a search policy except: DEFINITION 48 engage in searches publicly, so that employees understand that searches do take place. TERM 49 Carmen, a new supervisor, wants to correctly document the poor performance of an employee. Which of the following would she not have to do? DEFINITION 49 perform a current performance appraisal of the employee TERM 50 The interpretation of due process would include all of the following except: DEFINITION 50 the right to legal representation. TERM 51 Alternative Dispute Resolution procedures, such as arbitration: DEFINITION 51 may be required of an employee by an employer in lieu of a lawsuit TERM 52 Illegal acts by either employers or unions are called: DEFINITION 52 unfair labor practices. TERM 53 Which of the following is not a major reason employees desire to unionize? DEFINITION 53 economical needs TERM 54 Which of the following are considered the "bread and butter" issues of collective bargaining? DEFINITION 54 wages and benefits TERM 55 On average, the NLRB wins more than _____ of the cases that it takes to court. DEFINITION 55 90 percent TERM 56 Louis, a union organizer, needs what minimum percentage of signed authorization cards before the National Labor Relations Board will hold a representation election? DEFINITION 56 50 percent of all eligible employees TERM 57 An employer has 150 employees. A certification election was held and 125 employees actually votes. To be granted exclusive representation over all bargaining unit members, the union must receive at least ____ votes. DEFINITION 57 63 TERM 58 A provision of the labor agreement that requires employees to join the union as a requirement for their employment is known as: DEFINITION 58 a union shop TERM 59 ____ represent the interests of union members in their relations with their immediate supervisor and other members of management. DEFINITION 59 Union stewards TERM 60 All of the following are reasons why performance appraisal programs fail except: DEFINITION 60 There is too much employee input into the development of the appraisal program. TERM 71 As early as 1984 management guru Peter F. Drucker argued that CEO pay had ________. DEFINITION 71 rocketed out of control TERM 72 To qualify for old-age benefits, a person must reach retirement age and have earned: DEFINITION 72 40 credits TERM 73 In January 2008, Congress passed the __________ which amended the FLMA to provide eligible employees working for covered employers new leave rights related to military service. DEFINITION 73 National Defense Authorization Act TERM 74 1996, Congress passed the ______, which provides that a same-sex domestic partner may not be treated as an employees spouse for purposes of federal law. DEFINITION 74 Defense of Marriage Act TERM 75 Employer-sponsored child care programs and elder care programs are similar in that: DEFINITION 75 both programs try to maintain or increase productivity by assisting employees with their responsibilities outside the workplace. TERM 76 Workers compensation insurance may be provided through private or _______________ insurance. DEFINITION 76 state funded TERM 77 A recent study by Liberty Mutual found that employers saved ____ dollars for each dollar invested in workplace safety. DEFINITION 77 three TERM 78 Employers with exemplary health and safety records may receive recognition under the ____ program. DEFINITION 78 SHARP TERM 79 The number of injuries and illnesses per 100 full-time employees during a given year is: DEFINITION 79 incidence rate TERM 80 Which of the following is not an outcome associated with depression? DEFINITION 80 decreased substance abuse TERM 81 A study by Duke University researchers who examined the records of nearly 12,000 university employees found that obese employees experienced medical costs that were more than ____ times higher than those of nonobese workers DEFINITION 81 Five TERM 82 Which management group has primary responsibility for the development of disciplinary policies and procedures? DEFINITION 82 the human resources department TERM 83 Before firing an employee, employers should apply: DEFINITION 83 principles of just cause. TERM 84 One authority has described _______ as a private discussion assisted by an impartial third party. DEFINITION 84 Mediation (just talk to you) TERM 85 The concern in a workplace romance is: DEFINITION 85 employer liability.