Download SEI Power Skills Reflection Essay and more Thesis Business Accounting in PDF only on Docsity! Mursion Reflection Essay Western Governors University Mursion Reflection Essay A. Evaluation of SEI Power Skills Social-Emotional Intelligence power skills are more important than most professionals realize. During this simulation, those skills were put to the test. It was my job to utilize those skills as I navigated through an interprofessional conflict between the Emergency Department nurse manager, Raymond, and Jenna, the Emergency Department pharmacy manager, who recently underwent a mandated 10% reduction in their workforce. The topic of discussion was medication reconciliation and education processes falling onto the nursing staff responsibilities after being a historical part of the pharmacy roles. Medication reconciliation is more than just getting a list of the patients' home medications. It involves that list as well as the physician orders and making sure everything jives, making certain to provide the patient with the correct medications within all transitions in the hospital [CITATION Ins21 \l 1033 ]. It was clear that active listening was needed to help resolve the conflict between the managers. Utilizing self- awareness during this simulation was key to identifying their emotions and of course my own. By allowing both managers to speak openly about this issue, I was empowered to use this skill to my advantage. It helped me be more mindful of their concerns and showed them that I had compassion, empathy, and patience as their concerns were important to me too. Self-management was utilized for goal setting with both departments. We discussed setting time aside within the next week, on a slower day, to minimize further strain on the departments with the already short staffing issues, to have a staff member from each department shadow someone in the other to give them both perspective as to what each department was responsible for. With both of the managers having a responsibility to others, it was necessary for them to complete the shadowing time thus enabling them to see perspective is also a part of social-awareness. Interpersonal communication was engaged during active listening on my part. Verbal and non-verbal communication took place as Raymond presented to the meeting with what appeared to be a guarded presence and had his arms folded. Jenna was professional in her presence and was very understanding and willing to adjust to the changes, whatever they may be. I feel that we collaborated well during this meeting and are on to more effective teamwork in the future. The executive functions of critical thinking and problem-solving were also active during our meeting. Our plan for shadowing within each department was set to transpire within the next week and we would discuss afterward how that opportunity facilitated them to continue to work towards more effective interdepartmental communication and teamwork. B. Implementing Strategies The staff must collaborate to ensure patients receive the best care, but it’s also crucial that there is joy at work as this can reflect towards the patient interactions and impact them positively or negatively depending on how the staff feels about being at work. As a department leader, there are a few strategies I would implement to promote joy within the workplace. First and foremost, would be finding out what matters most to my staff, both clinical and ancillary [ CITATION Ins17 \l 1033 ]. Understanding what really matters to them will enable me to be a more effective leader and have a more productive staff. By asking the staff to inform me of what matters most to them, implores me to really listen to their concerns. We all know that everything nursing-related is short-staffed to some extent and although that would create more joy sometimes, it is an impossible accomplishment. Other things matter to staff besides more staff. I would ask this
