Test 1 - Ch4 | CTE 3808 - CONS IN COM MKTPLC, Quizzes of Production and Operations Management

Download Test 1 - Ch4 | CTE 3808 - CONS IN COM MKTPLC and more Quizzes Production and Operations Management in PDF only on Docsity! TERM 1 caring about the community and the environment DEFINITION 1 social responsibility TERM 2 professional oganization that offers training, conferences, to keep business integrity with consumers and gvt DEFINITION 2 Society of Consumer Affiars Professionals (SOCAP) TERM 3 dispute resolution groups or self-regualtory groups DEFINITION 3 3rd party complaint handling sources TERM 4 when parties in dispute submit their difffernces to the judgment of an impartial person/group DEFINITION 4 arbitration TERM 5 to reconcile, to make things pleasant again DEFINITION 5 conciliation TERM 6 process of negotiating and resolving differences, attempt to bring out a peaceful settlement btw business and consumer DEFINITION 6 mediation TERM 7 way to take load off courts is, out of court counseling and mediateion services DEFINITION 7 ombudsperson TERM 8 sets standard by which merchants operating in more than one state can easily comply with that states laws DEFINITION 8 uniform commercial code (UCC) TERM 9 civil court that allows litigants claiming damages or resolving disputes that involve modest amounts of $$$ DEFINITION 9 small claims court sometimes called conciliation or magistrates court TERM 10 the settling of private conflicts between ppl or businesses DEFINITION 10 civil cases