Communication and Organizational Management: Key Concepts and Theories, Quizzes of Organizational Communication

Download Communication and Organizational Management: Key Concepts and Theories and more Quizzes Organizational Communication in PDF only on Docsity! TERM 1 Basic comm model DEFINITION 1 Source/Receiverpeople (mouth and ear)Encode/Decode-how clear the message is variesMessageChannel-Text, tweet, written, oralNoise-Psych or physical noiseEmotion: hunger, distraction vs. literal noise TERM 2 Basic comm process -What affects comm - Purpose of comm DEFINITION 2 Competence-How good are you at communicationField of exp.-Your experiences/background in comm affects your interpretationComm center-i.e. Are you in the library vs. in Spartan StadiumEffect-What you want to get out of it (screaming vs. whispering)Primary goal of comm-Shared reality TERM 3 Basic comm principles DEFINITION 3 We cannot NOT communicateComm is irreversible-No take backsMeanings are constructed-i.e. a dropped earring means sex TERM 4 Organization defined DEFINITION 4 Dynamic system in which individuals engage in collective efforts to accomplish a goal TERM 5 Sci management perspective DEFINITION 5 Focus on micro level of org functioning-relationshipsbest way to do every jobProper fit for worker-Train them scientificallyInherent diff between manager and worker4 principles1. Use sci study 2. Coop w/ worker so methods are followed 3. conduct series of studies to see if best method/worker 4. Broke jobs into their smallest segments TERM 6 Fayol's elements of classical management DEFINITION 6 PlanningOrganizingCommandCoordinationControl TERM 7 Weber's principle of bureaucracy (6 facets) DEFINITION 7 clearly defined hierarchydivision of laborcentralizationclosed systemsimportance of rulesfunctioning of authority-3 types of authority: Traditional, charismatic, rational-legal(system of rules and norms) TERM 8 Hawthorn studies DEFINITION 8 Illumination study-Relatively consistant across all groupsRelay assembly line-Attention & social influence improved productivityThe interview program-talked about emotions/attitude, not jobBank wiring room-social pressure greater than org power TERM 9 Hawthorn studies -results DEFINITION 9 **found that paying attention to employees gets greater productivity4 conclusionsthe aptitudes of people are imperfect indicators of job performanceUse informal orgWork-group norms affect productivityThe workplace is a social system TERM 10 School of human behavior DEFINITION 10 Was build out of a negative reaction to the classical theoriesPlaced an emphasis on individuals in an org.Emphasis on coop, participation and interpersonal skills- Non-economic rewards, anti specialization, informal org, democratic leadership TERM 21 Weicks theory of org DEFINITION 21 Orgs are information environments-environment unpredictable, there is no one interpretation for anything (equivocality)-reduce this with assembly cycles and rules TERM 22 Network analysis DEFINITION 22 mapping of actual comm relations in orbs.chart with names and arrows TERM 23 Definition of organizational culture DEFINITION 23 What makes a culture what it is TERM 24 Peters and Waterman's themes for excellent culture DEFINITION 24 A bias for actionClose relations to the customerAutonomy and entrepreneurshipA productivity throughout peopleHand- on, value drivenStick to the knittingSimple form, lean staffSimultaneous loose-thight properties TERM 25 Deal and Kennedy's "Strong Cultures" DEFINITION 25 Values are the beliefs and visions members hold for an organizationHeros- individuels who exemplify the values/cultureRite and ceremonies which an org celebrates it's cultureFinally, the cultural network which values are instilled TERM 26 Culture case study: Salvation army DEFINITION 26 Values: Con. Christian, families- programs reflect thisHeros: Jesus, Williams/Catherine booth, clergyRites and rituals: Sunday sacred, prayer before all events, bell ringing, formal ceremonies for advancementComm network: Leadership network downward comm from clergy TERM 27 New approaches to culture -why they emerge DEFINITION 27 Emerge because:-Culture is complicated-EmergentNew unity- different values TERM 28 Scheims model of org culture DEFINITION 28 Based on older models, but he saw problems with them