Groupthink & Decision Making: Impact of Illusion & Knowledge Management, Quizzes of Organizational Communication

Download Groupthink & Decision Making: Impact of Illusion & Knowledge Management and more Quizzes Organizational Communication in PDF only on Docsity! TERM 1 Groupthink symptoms DEFINITION 1 Illusion of invulnerability Illusion of morality Sterotyping Self-censorship Illusion of unamity Direct pressure on dissidents Reliance on self-appointed mind guards (people saying I dont want to do that) TERM 2 Affective model of decision making DEFINITION 2 engagement in decision making should satisfy higher order needs and increase productivitydecision making helps make you the very best TERM 3 Cognitive model of decision making DEFINITION 3 Lower level workers (closest to info and problem) best resource for decision making; and participation increases worker satisfaction in the process (because productivity increases in a happy worker) TERM 4 Knowledge management system DEFINITION 4 Knowledge management comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Identifying and harnessing intellectual assets Organizational memory (members of org who can recall what actions were taken in certain situations can give insight on future problems) TERM 5 Benefits of PDM DEFINITION 5 Convert tactic knowledge into explicit knowledge Codify and retrieve meaningful knowledge stystematically - Know who to go to to get advice and what you need