TICO Review Exam (100% Correct) Questions and Answers, Exams of Business Systems

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TICO Review Exam (100% Correct) Questions and Answers Who is TICO funded by? - Ontario Registrants TICO works with consumers to ensure that..... - They are aware of their rights under the travel industry act 2002 what 3 groups work with TICO to carry out its mandate? - The travel industry, the Provincial goverment, consumers describe the Ontario Travel industry act, 2002 - they set down the rules under which travel retainers and travel wholesalers must operate in ontario who conducts the registration and inspection of travel businesses in ontario? - TICO what does TICO stand for? - Travel Industry Council of Ontario what does the travel industry act of ontario define a travel agent as? - a person who sells travel services provided by another person who does the compensation fund apply to? - any one that purchases from a registered agency in ontario would the compensation fund apply to a manitoba conumer who purchases from a local agency that has a branch agency in Ontario - no true or false before counselling or advising a travel agent must inform the client of any counselling fee charged - true does the travel agent have to show a picture of the travel services being sold? - no what does the term 'Representation' in the 2002 travel industry act refer to? - presentations of any type, including oral, print and electronic in cases where the Registrar issues a false advertising order because a registrant's advertising violates the Act, when does the order take effect? - immediately true or false according to the travel industry act 2002 the travel agent does not have to inform a client before booking that some days can be cloudy even in a sun destination? - true true or false according to the travel industry act 2002 a travel agent does not have to inform a client before booking that a counselling fee is applied by the agent - false why would TICO not accept 'From $999' as an acceptable newspaper ad? - because it is open ended and it also does not state if taxes are included an agency is promoting a resort on its website. they included a drawing of the resort. would TICO approve of this? - yes, as long as the drawing is accurate and the representation states that the drawing is not a photograph what is something that the ontario regulation 26/05 demands that is included in a newspaper ad that has prices listed? - all taxes except PST and HST what is the maximum % that the price can increase when paid in full - 7% joe buys travel services from an agency. joe may be entitles to a full refund or a comparible alternative travel services if the flight is delayed by.... - 25 hours if it not because of weather whose responsibility is it to check that a client's accommodation is going to be in the same condition as when it was described to the client at the time of purchase? - the registrant true or false a travel agent must identify what charges are non refundable - true can a travel agent tell part of the group about the travel documents needed for their trip? - they have to tell each client a client buys a vacation from a travel agency on may 1st. they are leaving on june 15. ABC tours pays the travel wholesaler on May 8. On Which date must the travel wholesaler produce the tickets, vouchers, itinerary and other related documents for the travel agent? - june 1st when do travel agents need payment by? - 21 days before how many days before departure does the travel agent have to produce the ticketing? - 14 days before T or F when a client is offered the choice of a refund or comparable alternative travel services, the registrant is not required to write to the Travel Industry Compensation Fund stating that no claim is pending - true T or F when a client is offered the choice of a refund or comparable alternative travel services, the registrant is not required to note the method of communication used - false T or F when in a destination you can receive alternative transportation and money from the fund - false your clients live in Halifax and book with your travel agency in Ottawa. You in turn book the clients' vacation with a wholesaler in Toronto. 2 weeks prior to departure, the wholesaler goes bankrupt. Does your client lose their money? - no they would not lose their money bacause they booked with a wholesaler in Ontario your clients live in Gatineau and book with your travel agency in Ottawa. you in turn book the clients' vacation with a wholesaler whoes offices are in Vancouver and Toronto. 2 weeks prior to departure, the wholesaler goes bankrupt. does your client lose their money? - no they would not lose their money because the agency and wholesaler are both located in ontario your clients live in ottawa and book with a travel agency in Ottawa. You in turn book the clients' cruise directly with the cruise line in Miami. 2 weeks before the departure, the cruise line goes bankrupt. does your client lose their money? - no they would not lose their money because airlines and cruise lines are the exception to the compensation fund ontario rule your clients live in ottawa and book with your teavel agency in Ottawa. you in turn book the clients in a hotel in Mississauga, ten minutes from Toronto airport. 2 weeks prior to departure, the hotel closes its doors as a result of financial failure. does your client lose their money? - yes because it is just a hotel booking it is nat appart of a ITC. independent hotels in canada are not apart of the compensation fund. g what are some things that a travel agent must disclose before entering an agreement or taking payment information from a client? - - have to disclose if they think there are conditions that may affect the clients decision - the travel agent has disclose the total price and travel dates. they must also describe the travel services - provide details of cancelation and refund policies - diclose terms and conditions - inform customers of trip cancelation insurance - a travel agent has to make a note of weather or not they offered travel insurance on the invoice - if a client is traveing outside of canada they have to disclose travel documents that are required - entry to the country might be refused even if everything is complete - travel agents must explain the accommodations and city differences from canada - they must answer any questions - change of service fees what are some examples of typical kinds of information that consumers should be advised of reguarding documentation? - - whether a passport is required and weather the passport must be valid for a certain amount of time after the departure - if you need a visa -whether an affidavit or letter from the second parent is needed if only one parent is traveling who is on the board of directors? - it is made up of 15 members: 10 representatives from the reavel industry and 5 individuals appointed by the ministry to represent consumers, business, and goverment what are TICO's goals? - - leader in developing customer protection - a model for a progressive fair, and firm administrator of industry regulations - developer, promoter, and advocate of good business ethics What are TICO's Values? - - Ethical - firm but fair - responsive and open - respecting the business confidentiality of registrants - improving the industry and industry practices what are TICO's responsibilities? - - administer the travel industry act - make sure the registrants follow the rules what are the 3 groups that help TICO carry out their mandate? - Consumers, the travel industry, and goverment what are TICO's responsibilities in terms of registration? - They have to process new applications and make sure standard are met. Processing registration renewals responding to registrant and customer inquiries what are TICO's responsibilities in terms of customer protection? - administering the travel industy compensation fund cunducting inspections at agencies maintaining compliance with the act and regulation improving cusumer education what are TICO's responsibilities in terms of Consumer awareness? - working to increase consumer awareness boosting consumer confidence in travel who is TICO funded by? - the canadian travel industry TICO works with consumers to ensure that... - they are aware of their rights under the travel industry act TICO enhances industry professionalism in many ways including... - what are some common travel problems that can occur? - - physical injusry - delays and cancellations - overbooking -discrimination - lost, damages, or stolen baggage - misrepresenatation concerning transportation, accommodations, tours and other travel services what are the 3 provinces what have a version of the travel industry act? - Ontario, Quebec, British Columbia what are the 6 mechanisms to protect consumers? - - a registration system - posting of security - a compensation fund - trust accounting - truth in advertizing - supervision/educational requirements what is the registration system? - every business has to be registered with the province. companies must meet certain criteria to get a licence what is the compensation fund? - a fund with money for consumers if companies go bankrupt what is trust accounting - money collected from consumers has to be placed in a trust account and used to pay for their travel purchases. a trust account is different from their general account. what supervision and educational requirements does TICO offer? - ageny personnel are required to have a certain level of expertise and experience. The Travel Industry Act defines a travel agent as.... - a person who sells travel services provided by another person what is a representation? - a presentation of fact made in person, electronically, or in print in order to introduce someone to act or enter into a contract. what are some examples of representations? - oral presentations, advertizements, brochures, and websites what has to be in a writen representation? - - registrant's business name, address, registration number. residential phone numbers should not be included - deposit and final payment requirements - cancellation terms and charges - cancelation insurrence and health insurance avaliability - refund polocy - accommodation and transportation details - period which the represenation applies