Customer Inquiries and Service Provision in Various Sectors, Cheat Sheet of English

Download Customer Inquiries and Service Provision in Various Sectors and more Cheat Sheet English in PDF only on Docsity! Track 14 Good morning, well world tour, my name is Jimmy, how can I help you? Good morning, I want some information of self-drive tours in the USA, could you send me a brochure? Of course, could I have your name please, Andrea Brown, Thank you, and your address 24 AIDLEYGH Road Could you spell that AIDLEYGH Road Postcode BH520P And can I help your phone number Is a moble, alright? Fine It’s 07786643091 Thank you And can I ask you where you heard about world tours, from a friend or did you see an advert somewhere, No I read about you in the newspaper Okay Track 15 Good morning, taxi for you, how can I help you Good morning, I’d like to book a taxi to the airport, please Right, and which airport is that? London Heathrow That fine, and when do you need a taxi for? My flight leaves from teminal 5 at seven tweenty on Wednesday, the sixth of July, next week Wednesday, the sixth at 7:20 am, so you need the taxi at three thirty, okay? Can I have your name please Sam Williams And your address? Sixty Willowside bank ABINGDON Thank you, and the postcode is OX143HB OX143HB And can I have a contact number for you Yes, of course, my mobie is 077.896.12744 Thank u, 07789612744, now we’’ll be picking you up at three thirty, is that okay, Yes, that’s fine Track 16 Silver tulip hotel, good afternoon, how can I help you Ah yes, good afternoon, I’d like to book a room for next Friday Certainly sure, how many nights will you be staying? Just one, please And would you like a single or double room A double room, please A double room, and would you like twin-beds or a king-sized bed A king-sized bed, please