Travelodge Booking Terms and Conditions: Consumer Bookings from 2014, Lecture notes of Law

Download Travelodge Booking Terms and Conditions: Consumer Bookings from 2014 and more Lecture notes Law in PDF only on Docsity! Travelodge Booking Terms and Conditions The terms below apply to your booking if you are a consumer and book from 1st March 2014. 1. Our Contract 1. If you are a consumer (i.e. not dealing as a business with us), Travelodge (we/us) sells all rooms and extras (see Section 2.7) to you subject to these terms. 2. A contract is formed between you and Travelodge when we issue you with a confirmation number for your room and extras (if applicable) (Booking). No booking shall be binding on Travelodge until we issue you with a confirmation number. 2. Your Booking 1. You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then Travelodge will terminate your booking and retain any money paid to us for such booking. We may also refuse to take any further booking from you in the future. In making a Travelodge room booking you agree to not use the Travelodge hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from Travelodge. Travelodge reserves the right to terminate your booking and retain any money paid to us for such booking if we believe that you are in full or part breach of this provision. 2. You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking. 3. You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo id as proof of age. 4. Sale rates are only available on our website www.travelodge.co.uk 5. You must ensure that the name on a booking is correct at the time of booking. Subject to section 7, this cannot be changed after making the booking. 6. If you book ten or more rooms for the same night we will treat this as a Group Booking. If you make a Group Booking, the following additional terms also apply to you:  You must be registered with a "My Travelodge" account.  If you book 28 days or less before the scheduled date of arrival, you must pay in full when you make the booking.  If you book more than 28 days before the scheduled date of arrival, you must pay a 10% deposit when you make the booking. You must settle any balance at least 28 days before the scheduled date of arrival. We may cancel your booking if you do not make any payment when it is due and we will not refund the deposit. (see Section 8 for special terms regarding amending and cancelling Group Bookings) 7. We offer certain extras when you make your booking, for more details on extras click here. The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms. 3. Rates and Payment 1. The rate for each room is as published on our website at the time of your Booking, or, in the case of a telephone booking as advised to you at the time of booking. 2. All payments are due in full at the time of booking unless otherwise advised by Travelodge. If you pay by a payment card then we will charge a booking fee. We will not refund the booking fee if you cancel the booking. For details on the booking fee click here. 3. You must be able to show photo identification such as a passport or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at a Travelodge hotel. 4. Any bookings made through our telephone reservations centre will be subject to an additional booking fee. 5. Any promotional rates or benefits available to Travelodge employees can only be used in accordance with the terms of such promotional rates or benefits and must not be used by anyone who is not a Travelodge employee unless explicitly stated. Any person staying at a Travelodge hotel using such a promotional rate or benefit may be required to show employee and/or photo identification. The prefix for all Travelodge employee promotional rates is ‘TEAM’ coupled with a unique code following this. You must not use a promotional rate requiring a code with the prefix 'TEAM' to make a booking unless you are a Travelodge employee. Travelodge reserves the right to terminate any booking made using a promotional rate or benefit not in accordance with these terms and to retain any money paid to it for such booking. 6. Where a hotel can accommodate a 3rd adult occupant in a room, a supplement of up to £10 per night may apply. The supplement will be included in the rate quoted for the room. 4. Check-in and check-out 1. You can check-in from 3pm on the scheduled date of arrival. If you wish to check-in earlier, you can do so by buying an early check-in extra at the time of booking or directly at the hotel. These services are subject to availability. 2. You must check-out before midday on the scheduled date of departure. If you wish to check-out later then you can do so by buying a late check-out extra at the time of booking. If you fail to check-out by the stipulated time, we will make an additional charge equivalent to the flexible rate at that time, for one night's stay for the applicable room(s). For more details on Early In / Late Out click here. 5. Rooms 1. Maximum occupancy for rooms is:  Family Rooms: Maximum number of occupants is 5 (including babies & children), in the following combinations: 2 adults, 2 children (under 16) and 1 baby in a cot 3 adults, 1 child or 1 baby in a cot (cots are available at some Hotels, depending on availability) 2 adults, 2 babies in cots (dependant on space available in the room) You should speak directly to the Hotel to confirm availability of cots and room size  Double Rooms: 2 adults 2 adults and 1 baby in a cot (cots are available at some Hotels, depending on availability) dependant on space available in the room You should speak directly to the Hotel to confirm availability of cots and room size  Twin Rooms: 2 adults 2 adults and 1 baby in a cot (cots are available at some Hotels, depending on availability) dependant on space available in the room You should speak directly to the Hotel to confirm availability of cots and room size  Single Rooms: 1 adult only 2. We provide wheelchair accessible and limited mobility rooms, subject to availability. You must specify this requirement at the time of booking. 3. We do not permit people under the age of 18 to stay alone in our hotels. You must not leave under 18s unattended in any rooms or public areas at any times. 4. You must have permission from the hotel to bring a pet into a room. You must not leave pets unattended in any rooms or public areas at any times. 5. Smoking is not permitted in any Travelodge hotel other than in designated smoking areas outside the hotel. You must not smoke in any of our hotel rooms or public areas or interfere with our fire detection systems. If you do so this will be regarded as a breach of these booking terms and daily rate charged for your Booking. If your Booking includes a number of different daily rates, the average rate will be used. Travelodge aims to provide a safe and secure environment for the duration of your stay and where necessary, will take appropriate security measures. If an incident occurs during your stay, resulting in the theft, loss or damage of your property, we will carry out an internal investigation. If we do not feel that your property was stolen, lost or damaged through any fault of ours, our staff or agents, this will be evidence that it wasn't our fault. In those circumstances, our liability is limited to the maximums under the Act. If an incident is referred to the Police authorities, and they draw the same conclusion as us, this will also be evidence that our liability is limited to those maximums. We shall not be liable, in any circumstances, for any loss or damage to vehicles you bring to the hotel or any property left in them. Neither shall we be liable for any loss of profit, or any indirect or consequential loss arising under or in connection with your Booking. Where we are liable, we will only be responsible for losses that are a foreseeable result of a breach or negligence, but not otherwise. The loss or damage will be foreseeable if it is an obvious consequence of the breach or is contemplated by both parties at the time of entering into the contract. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or fraud or fraudulent misrepresentation; or any other form of limitation or exclusion prohibited by law or statute. 4. Third Party Rights: A party which is not a party to our Contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. 5. Law: These terms are governed by the laws of England and Wales. 6. Changes to Terms: We reserve the right to change these terms from time to time. The terms applicable to your Booking are those in force on the date of Booking (or amendment, as applicable). For more information on your statutory rights see www.gov.uk/consumer-protection-rights or call 08454040506 11. Car Parking 1. Car parking is available at many Travelodge hotels. In some locations this is provided by Travelodge and at other locations it is provided by a third party provider. For details on car parks and fees click here. 2. If the car parking at a hotel is with a third party provider and you decide to use this car parking then you will enter into an agreement with the third party provider. Information on the third party provider is displayed at the car parks and on the pay and display tickets. We strongly advise that you read the third party provider's terms as displayed at the car park before leaving your car. 12. Complaints, Questions and Disputes 1. If you wish to make a complaint or have a question regarding your booking please click here to contact us using the ‘Contact Us’ link on our website. We will respond to you as quickly as we can and normally within 5 working days. If you make a complaint to us in relation to your booking and that complaint remains unresolved as between you and us after we consider you have exhausted our internal complaints process, please click here for a link to the EU - wide dispute resolution platform. 13. Group Bookings Payment 1. 10% deposit is required at the time of making your group booking. This deposit amount is non- refundable. 2. The final balance payment for your group booking is due 28 days prior to arrival. If we do not receive your final balance payment at this time, your booking will be cancelled automatically and no refund given. 3. For all group bookings made for stay dates within 28 days of booking, full non-refundable payment will be taken at the time of booking. Amendments 1. Prior to 28 days of arrival your are (subject to availability) able to amend your booking providing is does not drop below 10 rooms. Your final balance will be adjusted accordingly. 2. You can add any additional nights to your group booking (subject to availability). However, please be aware you are only able to add nights post your original departure date (Website Only). Cancellation 1. A group booking can be cancelled at any time. Your 10% deposit amount in non-refundable. Should the balance have already been paid prior to 28 days of arrival we will refund the final balance amount minus the 10% non-refundable deposit. 2. If you cancel your booking within 28 days of your arrival date, no refund will be given. 3. We will only make refunds to the payment card that you used to make the Booking. We will normally credit refunds to your card within 10days. We will refund you the money you have paid (including any extras except WiFi or SMS confirmation text. For full details on cancellation click here. *Calls cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary. 14. Promotional Terms & Conditions