Unit 14: Business Intelligence asm1, Assignments of Computer Vision

Download Unit 14: Business Intelligence asm1 and more Assignments Computer Vision in PDF only on Docsity! Higher Nationals in Computing Unit 14: BUSINESS INTELLIGENCE ASSIGNMENT 1 Assessor name: NGUYEN NGOC TU Learner’s name: LEDONGKHOA ID: GCS200218 Class: GCS0904A Subject code: 1641 ASSIGNMENT 1 FRONT SHEET Qualification BTEC Level 5 HND Diploma in Computing Unit number and title Unit 14: Business Intelligence Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name LE DONG KHOA Student ID GCS200218 Class GCS0904A Assessor name LE DONG KHOA Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. Student’s signature Grading grid P1 P2 M1 M2 D1 D2 functionality Assignment Brief Your company is currently working in [Assumed Domain] for 2 years. For a new, young company, the competition in the market is very high. Therefore, the Board of Director has decided to apply Business Intelligence to improve the company business process by making better decisions. The Board of Directors assigns a small group including you in Research & Development Department to study business intelligence to apply for the company in the coming years. You need to research about business processes and decision support processes in the company and identify the types of data (unstructured, semi-structured or structured) generated by these processes with examples. You also need to research about current software used in the business process or decision support process and evaluate these usages (benefits and drawbacks). Next you need to understand the types of support for decision-making at different levels (operational, tactical and strategic) within the company and study which business intelligence features can help on that types of support. Study the information systems or technologies (of BI) can be used in this case, compare and contrast them to conclude which should be used. Your group needs to present the research results to the board in a presentation of 30 minutes. Learning Outcomes and Assessment Criteria Pass Merit Distinction LO1 Discuss business processes and the mechanisms used to support business decision-making D1 Evaluate the benefits and drawbacks of using application software as a mechanism for business processing. P1 Examine, using examples, the terms ‘Business Process’ and ‘Supporting Processes’. M1 Differentiate between unstructured and semi-structured data within an organisation. LO2 Compare the tools and technologies associated with business intelligence functionality D2 Compare and contrast a range of information systems and technologies that can be used to support organisations at operational, tactical and strategic levels. P2 Compare the types of support available for business decision-making at varying levels within an organisation. M2 Justify, with specific examples, the key features of business intelligence functionality. Table of Content P1 Examine, using examples, the terms ‘Business Process’ and ‘Supporting Processes’. ..... 1 1. Business Process .............................................................................................................1 2. Examine of bussiness process ........................................................................................ 2 3. Supporting Process ......................................................................................................... 8 P2 Compare the types of support available for business decision-making at varying levels within an organisation. .................................................................................................... 10 1. Compare evels of decision making ...............................................................................10 1.1 Operational Level ................................................................................................... 11 1.2 Tactical Level .......................................................................................................... 11 1.3 Strategic ..................................................................................................................12 Reference................................................................................................................................14 3 The two most important parties in this process are shippers and customers. While the consumers choose and pay for the goods, the shippers are in charge of getting the product from the restaurant and delivering it to the customers. The graphics that will be discussed later will provide you greater insight into how these two players operate. 2.1 Customers process Figure 2: Customer process There are 7 steps in the customer process: Step 1: To utilize the service, the consumer must first open the appropriate application. Step 2: Add Product to Cart The buyer may explore all of the offered items and add the ones they want to their cart for subsequent purchase using the application. The client may always return and add additional goods because one cart can contain many items. 4 Step 3: Open cart: Once the consumer has made all of their product selections, they may open the cart and begin the checkout process. The list of selected items and the final price are now displayed in the cart. Step 4: To begin the purchasing procedure, click "Purchase": The customer can click the "buy" button to proceed with payment after verifying the list and total. Step 5: Select a payment method The application will provide a variety of payment options. Credit card information, an affiliated payment method (Momo, ZaloPay, etc.), or cash can all be used to pay for it. Step 6: Enter the payment details: The consumer enters their card information or signs in to the payment channel at this phase. If the client pays in cash, this step can be bypassed. Step 7: Verify your payment: The consumer will see the bill details on the application. By clicking the "confirm" button, the user will bring the procedure to a finish. 5 2.2 Shippers process Figure 3: Shipper process “Take order” process Step 1: In the order detail menu, there is an option in the application to show customer information, contact them to confirm the order. Step 2: After contacting the customer and confirming the order, the shipper will push the "Start" button and proceed to the restaurant. 8 pick up the items from the restaurant, which will then prepare and charge for them. Prior to starting the delivery of the products, shippers are required to take pictures of these. They will get in touch with the consumer to arrange for the delivery of their products once they arrive at the location they were given by the client. After all is said and done, the shippers are paid, and the process is over. 3. Supporting Process Supporting process explains many operational procedures, like as control, HR management, and maintenance, which do not result in value creation itself but do contribute to it. The operational value stream is composed of core and supporting processes. Depending on the area of business, a process may be seen as core or support. Provision of information technology, finance, and human resource services, as well as the provision of goods and services to internal customers, are examples of support processes. Each of these support procedures may entail a resource delivery lifecycle and are frequently related with organizational functional domains. Support procedures may and frequently do cross functional lines. The process of supplying internal capacity. For example: 9 Figure 5: Supporting process There are two possibilities for shippers who want to decline the order. The first option is to deny the application's order; the second is to contact the headquarters directly and offer evidence. The management will assess whether or not the evidence is authentic. They will reimburse the money if the proof is genuine. The rules are straightforward: - The products have not been used. - Provide the product id and bill. - A snapshot of the customer call before to purchase. 10 P2 Compare the types of support available for business decision- making at varying levels within an organisation. 1. Compare levels of decision making Managers at all levels must make choices on behalf of their organizations. The extent of the options made distinguishes decisions at different levels. Long-term choices impacting the organization as a whole are made by top management, while day-to-day operations are made by bottom management. All choices are related to larger management duties, either directly or indirectly: planning, organizing, leading, staffing, and controlling. Different levels of management devote more attention to particular functions than others. Making decisions is an essential part of planning. Decision making may also be divided into three types based on the level at which it occurs. Figure 6: 3 levels of decision making Launched in 2019, Baemin company immediately gave sympathy to users with beautiful, friendly and modern images, understanding customer psychology. According to Wikipedia, Baemin was built and developed by Woowa Brothers - the leading Korean food delivery service provider Baedal Minjok. Woowa Brothers acquired Vietnammm from the end of February and officially changed the whole system to Baemin. It will be the best company for this case study. Long Term Decision Medium Term Decision Day to day operation 13 growth and profitability, they decide keep their shipper income but push growth by give costumer voucher to get as much as customer as posible. By there, they will get a large loyal costumer, when costumers used their services, if the customer like it they will make an behaviour of just using Baemin. In their, after few months, Baemin will increase price steps by steps but also provide some same vouchers (small amount) a few weeks or a month to sastify costumers. 14 Referecence 1. a280004 (2022) 5 chiến Lược marketing thành công Của Baemin Tại Việt Nam,MISA AMIS. Available at: https://amis.misa.vn/29383/chien-luoc-marketing-cua-baemin/ (Accessed: October 7, 2022). 2. Johnson, S. (2019) Levels of Management Decision making, Small Business - Chron.com. Chron.com. Available at: https://smallbusiness.chron.com/levels-management- decision-making-58222.html (Accessed: October 7, 2022). 3. Pratt, M.K., Roy, M. and McLaughlin, E. (2022)What is business process? definition from whatis.com, SearchCIO. TechTarget. Available at: https://www.techtarget.com/searchcio/definition/business-process (Accessed: October 6, 2022). 4. Toàn BỘ Quy Trình Giao - nhận đơn Hàng (2021) BAEMIN Rider Blog - Tin nóng giòn dành cho đối tác tài xế BAEMIN. Available at: https://rider.baemin.vn/cam-nang/toan- bo-quy-trinh-giao-nhan-don-hang/ (Accessed: October 7, 2022). 5. What is business process? – types, benefits, and examples (2020) Fasproc Blog. Available at: https://fasproc.com/blog/business-process/ (Accessed: October 6, 2022). 6. Winton MyersI am a senior consultant at Viewpoint (2022) How to classify your processes to structure your business process architecture, Viewpoint Training. Available at: https://www.viewpoint.co.za/blog/how-to-identify-three-types-of-processes-in- your- organisation/#:~:text=Examples%20of%20support%20processes%20include,and%20ser vices%20to%20internal%20customers. (Accessed: October 6, 2022). 7. Đơn BOM/đơn Giao Không thành công được hỗ trợ Như Thế Nào? (2022) BAEMIN Rider Blog - Tin nóng giòn dành cho đối tác tài xế BAEMIN. Available at: https://rider.baemin.vn/cam-nang/don-bom-don-giao-khong-thanh-cong-duoc-ho-tro- nhu-the-nao/ (Accessed: October 7, 2022).