Useful Phrases and Vocabulary for Effective Telephone Communication, Lecture notes of English

Download Useful Phrases and Vocabulary for Effective Telephone Communication and more Lecture notes English in PDF only on Docsity! 62 I Useful phrases and vocabulary IngacaU Identifying yourself This is Leo Pearson from Griffin PIc. It's Steve Ronson (from) AFS here. Explaining the reason for the call I'm calling about ... I have a question about ... I wanted to ask about ... Are you the right person to ask? Gitting ttilOUitj to ttii Asking for the person Could I speak to Bob Little, please? Is Katja there, please? Could you put me through to your accounts department, please? Listen, Steve, I'm actually trying to get through to Paula. Is she there at the moment? When the person isn't available Oh , that's a pity. I'll try calling later. Can I leave a message for him/her? Can you ask him/her to call me back, please? Taking a caU Identifying yourself Micah Information Systems. Sylvia speaking. HCE Ltd. Arno Maier speaking. How can I help you? So, what can I do for you? Transferring a call Can I just ask what it's about? Can you hold on a moment, please? Can you hold the line, please? I'll put you through. I'm connecting you now. The line's (still) busy. Would you like to wait, or shall I ask him/her to call you back? I'm afraid his/her line is engaged (Am Eng: busy) . Shall I give you his/her extension number? When the other person isn't available I'm afraid Ms Thomson is unavailable at the moment. She's on another line/in a meeting/on a business trip. I'm sorry, but Derek isn't in the office today. Can I take a message? Would you like to leave a message for her/him? Would you like to call back later? Can I help at all? CaWn, someone tiiCI( Sorry, I'm really busy at the moment. Can I call you back later today/ in ten minutes? I'm actually talking to someone on the other line. I thi nk I've got your number, but can you give it to me agai n just in case? Returning a caU I'm just returnin g your call from yesterday. Yo u left a message on my answering machine. Ending the caU Thank you very much. ---You're welcome. Just let me know if there's anything else I can do for you. ---+I 'll do that. Speak to you later. Bye now./Goodbye. Communication I didn't catch that (last part) . Could you repeat that, please? Can you speak up a bit, please? Could you speak a little bit more slowly, please? Could you spell that for me, please? This is a really bad line. Sorry, we got cut off .... Anyway, as I was saying, ... Taking a message Can I take a message? Does (s)he have your number? I'll tell him/her you called . Shall I ask him/her to call you back? I'll make sure he/she gets your message. Checking the message Let me just read that back to you. Let me just make sure that I got that right. You'd like to know if ... Was that M for Michael or N for Nancy? Sorry, did you say 42 04 or 42 14? Sorry, what was the post code again? Leaving a message Could you ask him/her to call me back? My name is John Ellis. I'm calling from Retex Pic and my number is ... Greetings You've reached Lessa Logistica. Unfortunately no one is available to take your call at the moment. Our normal office hours are 9 to 5. Mondays to Fridays. Please leave a message after the beep or send us a fax on (Am Eng: at) ... Hello. This is Cecilia's voicemail. I'm out of the office until 3 p.m./the 5th. If it's urgent. please contact Jeff on (Am Eng: at) extension 439. Thanks. Leaving a message This is Walter Jackson calling for Toshiki Kitano. I'm calling about ... Maybe you can get back to me. I think you have my number already. but here it is again just in case. It's ... I'll be in the office until 6 p.m. today if you want to call me. Hope to speak to you soon. Where are you? -+I 'm on the tra in. -+I 'm actua lly in the office. You can call me on my land line. -+I'm afraid I'm in a mee ing a e moment. Can I call you late r? Have you got a couple of in es? My battery's low - we mig get c afra id. Sorry. you're breaking up (a Ii Ie) . Listen. I think I'm losing SmaDtalk Asking how someone is How are you? How are you doing? How's business? How are things in Prague? Answers Fine. thanks. And you? Not (so) bad. A bit busy. as always. Oh. can't complain. How are Small talk questions What have you been up to? ->Nothing much. apart fro -+I 've just got back from oli How's the weather over e e? .......wet. as usual! ->Really nice. for a change. How was your holiday? Very nice . We had a grea ime. ->oon't ask! It was a complete disaster. Useful phrases and vocabulary I 63 Making Suggesting a meeting Do you have time to meet next week? I was wondering if you might have time 0 mee next week. It would give us the chance to talk abo Suggesting times and places When would su it you? Where would you like to meet? Would Monday be OK for you? How about Wednesday mo rn ing? Shall we say 10 o'c1ock in my office? Maybe you can pencil me in on Tuesday mo g. Reacting to suggestions I just need to check my diary. I think that should be possible. Tuesday's bad for me. I'm afraid . I'm tied up all day. Yes. that would be good for me. Confirming an arrangement OK. so I'll see you Wednesday. then . So that's Monday at 10 a.m. at your office. Changing arrangements I'm calling about our meeting tomorrow. I'm afraid something has come up. One of my clients has cancelled/brought fo rward our appointment. The meeting lasted longer than I expected. I wanted to ask you if we could meet a bit earl ier/postpone our meeting. I was wondering if we could reschedule our appointment. Would it be possible to meet a bit later? , When you are late for an appointment I'm afraid my meeting has taken longer than I expected. igh be a few minutes late. I s ou ld be there by 3 at the latest. __________________ istake on the invoice you 52-- - e a achment.