USPS Exam Q&A 2023: Understanding Services & Delivery Requirements, Exams of Nursing

Download USPS Exam Q&A 2023: Understanding Services & Delivery Requirements and more Exams Nursing in PDF only on Docsity! USPS 421 postal Exam Questions and Answers 2023 Latest Update USPS - answers A business. One stop shopping for all delivery needs. Have the Monopoly to deliver First Class Mail (FCM). Perception - answers is REALITY Need - answers A desire to improve or accomplish something. HAZMAT - answers Does this package contain anything liquid, fragile, perishable, potentially hazardous, perfume and lithium battery? G.I.S.T. - answers Greet, Inquire, Suggest, Thank Ready Post - answers Supplies we sell at Post Office Lobby Engaging Our Customer - answers Greet customer Ask the HAZMAT Offer Express Mail Offer Insurance and Delivery Confirmation Offer additional products to purchase Provide receipt Express Mail & Priority Mail - answers Money making products and Premier Shipping Express Mail - answers 1-2 Days Guaranteed Delivery $100 Insurance Coverage If it fits it ships. Priority Mail - answers 2-3 Days Guaranteed Delivery $50 Insurance Coverage 70 lbs. max and 108 inches max combined length and girth Parcel Select - answers 70 lbs. max and 130 inches max combined length and girth Ground Delivery (Bulk) Designed for Large and Medium Mailers Processing Categories: - answers Letter Flats Machinable Parcel Irregular Parcel Outside Parcel Letter Size - answers Rectangular 3 1/2 inches in height 5 inches in length .007 inches in thickness (cubic foot) weigh 3 1/2 ounces FLATS - answers F - Flexible U - Uniformly Thick R - Rectangular Machinable Parcel - answers Weigh minimum 6 ounces and 25 lbs. max Irregular Parcel - answers Weigh less than 6 ounces Extra Services First Class Mail (FCM) - answers 1-3 Days Delivery Weighs 13 ounces Not Zone Rated Periodicals - answers Magazines and newspaper and received @ BMEU Standard Mail (STD) - answers Flyers, newsletter, junk mails, 16 ounces No STD mails received at the window counter Package Services - answers Bound Printed Matter - up to 15 lbs. Library Mail - less than 70 lbs. Media Mail - less than 70 lbs. Standard Post - up to 70 lbs. Standard Post - answers Gifts & merchandise, up to 70 lbs. up to 130 inches combined length and girth and surcharges applied Shipping Services - answers Priority Express Mail Priority Mail Parcel Select Parcel Return Select Fedex competes with USPS on ________. - answers Express Mail UPS competes with USPS on __________. - answers 2nd Day Air Fedex / UPS / DHL competes with USPS on _________. - answers Parcel Select Parcel Return Select International Mail Products: - answers First Class Mail International (FCMI) Priority Mail International (PMI) Priority Mail Express International (PMEI) Global Express Guaranteed (GXG) First Class Mail International (FCMI) - answers maximum weight of 4 lbs. 24 inches length and 36 inches combined length and girth No Custom Form if its less than 16 ounces Priority Mail International (PMI) - answers 4 lbs. Flat-Rate and 20 lbs. max 6-10 business days with $100 Insurance Reliable, cost-effective / no Custom Form limited indemnity coverage is provided at no extra charge Priority Mail Express International (PMEI) - answers 3-5 business days with $100 Insurance and max of $5000 Complete Tracking Confirmation Coins, jewelry and watches are prohibited Custom Form PS-2976 Global Express Guaranteed (GXG) - answers Fastest; 1-3 business days Money-Back Guaranteed 70 lbs. with $100 Insurance Hazardous, Cigarette/Tobacco cannot be shipped Custom Form PS-6182 Domestic Express Mail - answers 1-2 Business Days / 365 days No Surcharges Sundays & Holidays Guaranteed Delivery Express Mail Next Day and Second Day Delivery time? - answers Noon to 3pm HFPU - answers Hold For Pick Up Label 11-A Label 11-B - answers Priority Mail Express Label Priority Large Flat-Rate - answers $2 Military Discount Commercial Base Pricing - answers Available with approved shipping Click-N-Ship Certificate of Mailing - answers Proof of Mailing FIRM Holdout - answers Form 3801 50 Letters or more a day for customer with no charge Caller Service - answers Premium service for people or companies that need more time General Delivery - answers Service for Homeless People (VA & Vets) at no charge PS Form 1509 - answers USPS Package Intercept Service Package Intercept service - answers Domestic service ONLY Non-refundable Fee Enables customers to redirect delivery of mailpieces. Calm Down! You should have... Calming Words: - answers I don't know but I'll find out... How can I help you?... Retail Communication Channels: - answers Postal Bulletin, Retail Marketing Website, Retail Digest Postal Bulletin - answers where procedures, forms updated bi-weekly Retail Digest - answers Bi-weekly publications designed to streamline communication. PolicyNet is found in ________ of usps.gov - answers Blue Page Approved Shipper - answers Private retailer with a packaging and shipping operations that are authorized to display Postal Signage promoting Postal products. Benefits of Retail Equipment - answers Record the complete day's business. Automated receipts and calculate the amount of change due of the customer. PVI - answers Postage Validation Imprinter Units of Accountability: - answers Individual Accountability and Segmented Inventory Accountability Individual Accountability - answers A stamp credit is the value of the stamp stock and money orders consigned to SSA. (Small Offices) Segmented Inventory Accountability - answers Unit where Manager is in-charge on floor stamps supplies which eliminates the accountability of a SSA. (Big Offices). PS Form 17 - answers Stamps order or return stamps form. Anonymous Mail - answers Mailpiece that bears ONLY stamps as postage and weighs more than 13 ounces and was not accepted by a retail service counter employee. Goes to Collection Service. PS Form 1412 - answers Daily Financial Report Form Credit purchases cannot be purchased by ______. - answers Credit Card. Bank Secrecy Act (BSA) - answers Law that requires you to report transaction that seems suspicious. 2 Forms of BSA Transactions: - answers Funds Transaction Report (8105A) Suspicious Transaction Report (8105B) Money Orders - answers Can be purchased with Cash, Debit Card, Traveler's Check. Can be replaced if lost, stolen or damage with a fee. Good way to send cash that never expires. Domestic Service Money Orders (Green) - answers Money orders can be purchased at any Post Office location. Limit up to $1,000 to destinations within the United States. Pay for your money order with cash, debit card, or traveler's checks. There is a small fee for each money order you send. Direct Service (International) Money Orders (Pink) - answers They can be purchased at any Post Office location in values up to $700. You can pay for your money order with cash, debit card, or traveler's checks. Sure Money (DineroSeguro) - answers Money-by-wire transfer service. Limit to $1,500 a day. There are no charges when the money is received. Bait Money Order - answers Fake Money Order that are designed for robberies and once cashed they will be caught. Smurfs - answers Slang term for money launderer PS Form 1000 - answers Claim form for any damaged packaged. FTR Form 8105A - answers Purchasing money order for $3000 and more. STR Form 8105B - answers Purchasing Money Order for under $3000 and comes frequently. 60 Days - answers Claim appeal from the original date of the decision.