Very good documents to study, Schemes and Mind Maps of Business Economics

Download Very good documents to study and more Schemes and Mind Maps Business Economics in PDF only on Docsity! | Acompany with an intemal orientation towards quality primarily focuses on © product characteristics be customers about their product needs? pomers have un » product expectatior itely answers Mark's questions ‘about heart disease. Dr. Dodd discusses the benefits of exercise and a healthy diet as well as medications that are available to prevent heart disease. Dr. Dodd seems confident and knowedgeable. Which service quality dimension does this example best illustrate? . the retailer's computer system requires customers to enter their e-mail addresses twice. Ifthe two addresses match, then a customer ‘screen. Whal cost of quality does this example illustrate? © Prevention eas mation of management. Which of the following is one of Deming’s paints? ‘© Elminate management by numbers and management by object haracteristic of team problem solving? © Resolving = quickly 19 decision-making authority to front-line workers? © Employee en ‘Companies primarily hold focus groups for the purpose of ‘G relationship between custom istics? = House of quality Arkeyraavantage of team problem Solving Is that team members = share the workload will most li enable employees © _ determine the likely causes of quality problems ment (TAM) comp most likely use to evaluate quality? cts slik ie falemnsentcesracenttesrenmeny purpose of document and standardization? = Number ot returned = Evaluating the new process to determine # objectives were accomplished Which statement best describes the purpose of benchmarking? Setting a performance standard fors business sctivay | Whatis the primary purpose of using'statistical process control? feducing the number o Ine. any. are consider idea of changing product packaging and portion sizes. Prior to impiem this decision. the marketing department needs to gather information a voice of Comfort Food customers. Which of the following would most | enable the marketing department to accomplish this task? «Asking regional focu! roups ir expectations of Comfort Food prt ;dopt a philosophy of conti: improvement?