Organizational Power & Communication: Accountability, Authority, & Decision-Making, Quizzes of Hospitality and Tourism

Download Organizational Power & Communication: Accountability, Authority, & Decision-Making and more Quizzes Hospitality and Tourism in PDF only on Docsity! TERM 1 accountability DEFINITION 1 a manager's acceptance of the responsibility that accompanies authority and the need to justify his or her actions to higher-level managers in the organization TERM 2 authority DEFINITION 2 the formal power granted by an organization to a management position TERM 3 centralized organization DEFINITION 3 an organization with a power structure that places most decision-making authority at top mgmt levels TERM 4 chain of command DEFINITION 4 a series of mgmt positions in order of authority. An organization's chaing of command is represented on an organization chart by the lines of authority linking all positions within the organization and specifying formal reporting relationships TERM 5 coercive power DEFINITION 5 a form of organizational power stemming from the authority to withhold rewards or administer punishment TERM 6 decentralized organization DEFINITION 6 an organization with a power structure that gives the lowest organizational levels decision-making authority TERM 7 delegation DEFINITION 7 the process of assigning responsibility and greanting authority to staff members to perform tasks or make decisions for which the delegator is still accountable TERM 8 directive communication style DEFINITION 8 a communication style that combines high dominance with low sociability, characterized by frankness, determination, and a no-nonsense approach TERM 9 emotive communication style DEFINITION 9 a communication style that combines high dominance with high sociability, characterized by expressiveness and an informal, emotional approach. TERM 10 empowerment DEFINITION 10 the redistribution of power within an organizationt hat enables managers, supervisors, and employees to perform their jobs more efficiently and effectively, with the overall goal of enhancing service to guests and increasing profits for the organization by releasing decision-making responsibility, authority, and accountability to every level within the organization.