Esercizio di writing: lettera di lamentela, Prove d'esame di Inglese

Scarica Esercizio di writing: lettera di lamentela e più Prove d'esame in PDF di Inglese solo su Docsity! LETTERA DI LAMENTELA PER UN VOLO IN RITARDO To: Alitalia Customer Service Manager From: Federica Deliperi Date: 26th may 2021 Subject: Complain flight FR531 22th may 2021 Dear sirs, I’m writing to complain about flight FR531 on 22th may from Milan Malpensa Airport to London. At the airport, shortly before the scheduled departure time, signs of delay of the plane began to appear on the flight display; following a request for information from me and the other waiting passengers. The staff of your company informed us generically that the plane had technical problems, without however providing us with information on how long the wait have been continued. After further postponements and in the face of poor information, the plane was only made to leave at 18 with a delay of approximately 4 hours compared to the scheduled time. Finally, I should add that while waiting, your staff was extremely rude to their passengers. I request compensation for all the damages suffered, for the prolonged forced waiting at the airport and the arrival at destination with an important delay compared to the scheduled time. I look forward to receiving your reply. Regards, Mrs. Federica Deliperi