letter of complaint e cover letter, Esercizi di Lingua Inglese

Scarica letter of complaint e cover letter e più Esercizi in PDF di Lingua Inglese solo su Docsity! LETTER WRITING A → tutte letter of complaint (Re = reason) → Att: receipt  Useful phrases: Introduction I am writing to complain about ... I am writing regarding / with regard to... I am writing on account of ... I am writing to you in connection with ... I am writing to tell you how disappointed/annoyed I feel about ... I am writing to draw your attention to ... I want to protest about .... I was deeply dissatisfied with/by ... I am writing to express my strong dissatisfaction with ... I am writing to express my disgust at the appalling (treatment I received while staying at your hotel) Main Body I was amazed/distressed/horrified to find that ... As you must realise, ... I am sure you know that ... I am sure you can imagine ... I am sure you will appreciate that ... It goes without saying that ... You can imagine how we felt when ... As well as this, ... In spite of the fact that ...., ... To make matters worse, ... Although I was told there would be ... I used it/them only a few times ... The label says ... I haven't received the goods I ordered ... The brochure mentioned ... There is a one-year guarantee ... I was appalled at the poor quality / rude service / unsatisfactory accommodation / overpriced rooms Conclusion At the very least, I look forward to receiving ... I feel you are responsible for ... I feel you are partly responsible for ... Unless you ... , I am afraid that I will have to take this matter further. The least you can do is ... I insist on immediate action ... I insist upon full compensation, or I will be forced to take this matter further. I insist you replace this at once. I demand a full refund ... I hope you will deal with this matter quickly. I hope you will resolve this matter quickly. I hope this matter will receive your immediate attention. I trust this matter will receive your immediate attention. I hope we can sort this matter out as soon as possible. I hope that I will not be forced to take further action. Closing When the opening greeting is Dear Sir/Madam, we close with Yours faithfully, If we opened the letter with Dear + name, we close with Yours sincerely, !!! Regardless of how upset you are, you still need to be respectful in particular when you ask for refund your money, exchange the item, etc !!! B → tutte cover letter (Ref =reference) → Att: CV  Useful phrases: I wish to apply for the post of…which you advertised in…on… I am writing in response to your advertisement posted on… I have pleasure in applying for the advertised position, as… I would like to apply for the position of… I am particularly interested in this job, as… I would like to work for you, in order to Thank you for the attention to this matter. Yours faithfully, Marilu Mascolo Att: receipt 161 words 1b Via Morozzo della Rocca, 1 20100 Milano marilumascolo99@gmail.com +39 327 188 1279 Mr Jason Andrews Editor International Relations Journal 347 5th Avenue New York NY 10016 USA November 5, 2021 Ref: AE/123 Dear Mr Andrews, I’m a student of journalism and I’m writing to apply for the assistant editor position. I believe this job could be perfect for me. I’ve just graduate from a program in journalism and previously I was a student of international relations. I’ve also experience in the field of journalism because last year I worked for a local journal. Unfortunately, I struggle with my English, but I’ll take courses in order to overcome my gaps and I have no problems in leaving to Anglophone destinations to improve the language. I would be able to start working in July or in August, and I’ve no problem in travelling. I am available for an interview, both in presence or online. I can be contacted at the above address and phone. I will be happy to provide any further information you may require and look forward to hearing from you soon. Yours sincerely, Marilu Mascolo Att: CV 156 words 2b Via Morozzo della Rocca, 1 20100 Milano marilumascolo99@gmail.com +39 327 188 1279 Mr Alexander LaPorte LaPorte Gallery 10 Chester Square London SW1W UK December 13, 2021 Ref: job application Dear Mr LaPorte, I am an Italian cultural heritage student with a bachelor’s degree, and I am writing for the gallery assistant position in LaPorte Gallery in London. As I am an extrovert person, I have no problems in working in team, and I am also a strong communicator. However, I have also some experiences in working alone in the field of accounting. I speak three languages: Italian, my native language, and then English and Spanish fluently as I lived one year in Spain and two years in the USA. I have perfect knowledge of Ms excel and all the others you require, but unfortunately lack MAC literacy. I would do anything you think is necessary to acquire those skills. I am available for an interview both in person or online. I can start whenever you desire. Please review my attached CV for additional details. I can be contacted at the above address and phone. I will be happy to provide any further information you may require and look forward to hearing from you soon. Yours sincerely, Marilu Mascolo Att: CV 181 words 3a Via Morozzo della Rocca, 1 20100 Milano marilumascolo99@gmail.com +39 327 188 1279 Customer services Miami Airways, Concorde Drive, Miami FL 30169 USA March 7th, 2022 Re: Problems with suitcases and food Dear Sirs, I am a regular customer of your company and I have just returned from a trip to Florida with you. I am truly disappointed by the treatment I was reserved. When I arrived at the airport, one of my suitcases was missing. It would not be a problem if the staff were well- trained to respond to these situations. On the contrary, the ground staff was impolite, such as they wanted me to go away. In addition, unlike what is written on your advertisement, I had problems with the food too, because there were no vegetarian options. Not to mention the boredom I had on the flight because of the bad movies. Above all, I request the return of my missing suitcase, which has never arrived from Florida. Moreover, I demand the refund of the half of what I have paid since the service was not like what was written in the advertisement. Otherwise, I will contact the consumer association to complain and to say your advertisement was false. I can be contacted at the address and the number above. I will be happy to provide any further information you may require and look forward to hearing from you soon. Yours faithfully, Marilu Mascolo Att: CV 170 words 4a Via Morozzo della Rocca, 1 20100 Milano marilumascolo99@gmail.com +39 327 188 1279 Customer Services Department Wooly Sweaters Ltds 10 Malden Place, York 9CL 2YC UK April 1st, 2022 Re: problems with my purchase Dear Sirs, I am a loyal customer of your company and recently placed an order on your website. My order contained two sweaters and a skirt. My box arrived on time as usual, but this time I had some problems. First of all, the box arrived open, it seemed like someone had already opened it. Then, the inside was ruined. The two sweaters were discolored, while the skirt was completely torn apart. Obviously, I cannot wear them. For these reasons, I would like to have a complete refund. If this is not possible, I will make sure you will be contacted by a customer association, and I will not buy on your website anymore. \\\ \\\ This is not the first time I have puchased by your company, but this is the first time I have experienced a problem. I am hoping that you will take measures necessary to replace this fault clothes with good ones. If you will need further information, I can be contacted at the address or the telephone above. I look forward to hearing from you very soon. Yours faithfully, Marilu Mascolo Att: receipt and photos 148 words