TEXT ALL FOURTH MODULE INSIDE LVMH MAY 2024, Appunti di Brand Management

Scarica TEXT ALL FOURTH MODULE INSIDE LVMH MAY 2024 e più Appunti in PDF di Brand Management solo su Docsity! INSIDE LVMH ALL COMPLETE ANSWERS of SECOND MODULE: Retail & Customer Experience - Promotion May 2024 - GP 2 Select the key success factors of a best-in-class customer experience. Choose several answers Correct answer! Customized Face-to-face focused Elevating Memorable Involving Relevant A key stake of the luxury retail is to offer exceptional customer experiences. Choose one answer Correct answer! lagree | disagree According to Trent Power, the cost of acquiring a new Client is higher than the cost of retaining an existing one. Correct answer! Agree Disagree Sephora Champs-Elysées welcomes an average ... visitors per day, with a team of... people working at the store. Choose one answer with the correct numbers Correct answer! 5 thousand visitors, 100 people 5 thousand visitors, 200 people 10 thousand visitors, 200 people 10 thousand visitors, 400 people According to Nelly Mensah, LVMH is leveraging Emerging technologies. They include ... Select the right answer(s) Correct answer! Blockchain Web3 3D GenAl Immersive experiences A key stake and commitment of LVMH is to develop its talents in Retail. Those Talents represent at LVMH: Choose one proposal Correct answer! 10% of the employees worldwide 35% of the employees worldwide More than the half of the employees worldwide What are the main rules to follow when it comes to customer experience? Select one proposal Correct answer! Customer-first Brand consistency Connection with customers All ofthe above What are the main qualities to succeed as a store manager? Select several answers Correct answer! You need to have an insatiable curiosity You need to like people for products You need skills in storytelling You need to be passionate