Bussiness communication skills in English, Seminarski radovi od Engleski jezik

Preuzmite Bussiness communication skills in English i više Seminarski radovi u PDF od Engleski jezik samo na Docsity! EVROPSKI UNIVERZITET BRČKO TEHNICKI FAKULTET Course: English language 1 SEMINAR PAPER Business Communication Skills in English Student: Professor: Jasmin Konjić (020) prof.dr Valentina Budinčić Content: Contents 1 5. VERBAL SIGNS OF ATTENTIVE OR ACTIVE LISTENINGI........ ovan ana aaa aa nnanna 7 6. NON-VERBAL SIGNS OF ATTENTIVE OR ACTIVE LISTENING. 7. CONCLUSION... ea va vana va vana aaa a aaa aaa aaa 11 8. BIBLIOGRAPHY......... aaa vana kakav aaa aaa aaa aaa aaa aaa aaa aaa 12 3. ABOUT ACTIVE LISTENING The way to improve your listening skills is to practice "active listening." This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated. In order to do this you must pay attention to the other person very carefully. You cannot allow yourself to become distracted by whatever else may be going on around you, or by forming counter arguments while the other person is still speaking. Nor can you allow yourself to get bored, and lose focus on what the other person is saying. To enhance your listening skills, you need to let the other person know that you are listening to what they're saying. To understand the importance of this, ask yourself if you've ever been engaged in a conversation when you wondered if the other person was listening to what you were saying. You wonder if your message is getting across, or if it's even worthwhile continuing to speak. It feels like talking to a brick wall and it's something you want to avoid. Acknowledgement can be something as simple as a nod of the head or a simple "uh huh." You aren't necessarily agreeing with the person, you are simply indicating that you are listening. Using body language and other signs to acknowledge you are listening can also help you to pay attention. Try to respond to the speaker in a way that will encourage them to continue speaking, so that you can get the information that you need. While nodding and "uh huhing" says you're interested, an occasional question or comment to recap what has been said also communicates that you are listening and understanding his message. 4. WHY IS ACTIVE LISTENING IMPORTANT IN THE WORKPLACE? Whether you're seeking a new job opportunity, striving to earn a promotion or working to improve in your current role, improving your active listening skills will help you succeed. Much like critical thinking and conflict resolution, this soft skill will help increase your value as an employee. Here are several benefits of being an active listener: It helps you build connections Active listening helps others feel comfortable sharing information with you. When you demonstrate your ability to sincerely listen to what others have to say, people will be more interested in communicating with you on a regular basis. This can help open up opportunities to collaborate with others, get work done quickly or start new projects. All of these things can help lead you to success in your career. It helps you build trust When people know they can speak freely to you without interruptions, judgment or unwelcome interjections, they'll be more likely to confide in you. This is especially helpful when meeting a new customer or business contact with whom you want to develop a long- term working relationship. It helps you identify and solve problems Actively listening to others will help you detect challenges and difficulties others are facing, or problems within projects. The more quickly you're able to spot these issues, the sooner you can find a solution or create a plan to address it. It helps you increase your knowledge and understanding of various topics Great employees are always striving to learn something new and grow their knowledge base. Because active listening helps you retain information, it will also help you better understand new topics and remember what you've learned so you can apply it in the future. It helps you avoid missing critical information Because active listeners are highly engaged with the speaker, they're able to recall specific details. This is especially important when the speaker is proving instructions, training you on a new process or delivering a message you're responsible for passing along to others. 5. VERBAL SIGNS OF ATTENTIVE OR ACTIVE LISTENING Positive Reinforcement Although a strong signal of attentiveness, caution should be used when using positive verbal reinforcement. It is normal and usually encouraging for the listener to look at the speaker. Eye contact can however be intimidating, especially for more shy speakers — gauge how much eye contact is appropriate for any given situation. Combine eye contact with smiles and other non-verbal messages to encourage the speaker. Posture Posture can tell a lot about the sender and receiver in interpersonal interactions. The attentive listener tends to lean slightly forward or sideways whilst sitting. Other signs of active listening may include a slight slant of the head or resting the head on one hand. Mirroring Automatic reflection/mirroring of any facial expressions used by the speaker can be a sign of attentive listening. These reflective expressions can help to show sympathy and empathy in more emotional situations. Attempting to consciously mimic facial expressions (i.e. not automatic reflection of expressions) can be a sign of inattention. Distraction The active listener will not be distracted and therefore will refrain from fidgeting, looking at a clock or watch, doodling, playing with their hair or picking their fingernails. 7. How to Encourage Active Listening What if you are the one speaking and the other person isn't being an active listener? All of us have been in a situation where the person listening to us was distracted or disinterested. The following are some tips to help you with this situation: 2, ** Find a topic that interests you both. This works particularly well during small talk as you try to get to know one another. ** Model good listening skills yourself. Instead of trying to speak to someone who just isn't a good listener, become the listener yourself. In doing so, you might help that person learn how to become a better listener. ** Exit the conversation if it's clear the other person is only interested in hearing himself speak. 7. CONCLUSION It takes a lot of concentration and determination to be an active listener. Old habits are hard to break, and if your listening skills are as bad as many people's are, then you'll need to do a lot of work to break these bad habits. There are five key techniques you can use to develop your active listening skills: * Payattention. * Show that youre listening. * Provide feedback. * Deferjudgment. * —_Respond appropriately. Start using active listening techniques today to become a better communicator, improve your workplace productivity, and develop better relationships. 8. BIBLIOGRAPHY . www.mindtools.com . www.skillsyouneed.com . http://103.5.132.213:8080/jspui/bitstream/123456789/1122/1/Communication %20Skills.pdf . https:/en.wikipedia.org/wiki/Active_listening 5. https:/www.idmglobal.com/expert talk/expert-talk-categories/business-basics/ client communication/id81106-the-power-of-active-listening.htmI . https:/www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective- listening/?sh=4d072c653891 . https:/www.ramapo.edu/hr/files/2018/02/Communication-Skills-for-Workplace- Success.pdf . https://media.healthdirect.org.au/publications/ CarerGateway_Resource_ 02 Effective communication _techniques_v03.pdf . https:/www.europarc.org/communication-skills/pdf/Personal%20Communication 9 %20Skills Extract%20from%20the%20Manual%20Effective%20Communication.pdf